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Director, India Business Operations

DigiKey
Karnataka, IND
Full-time
Director · 18+ years experience
Hybrid
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Operational Leadership
  • Lead end-to-end GCC operations across assigned business functions.
  • Develop and implement scalable operating models, governance structures, and support global performance management frameworks.
  • Drive operational efficiency, productivity, quality, and customer satisfaction.
  • Monitor and improve key operational metrics, SLAs, KPIs, and business outcomes.
  • Establish a culture of data-driven decision-making and execution excellence.
  • Strategic Execution
  • Translate enterprise and functional strategies into executable operational plans.
  • Partner with global business leaders to deliver transformation and capability-building initiatives.
  • Support GCC growth through capacity planning, workforce planning, and operational readiness.
  • Create an environment that enables opportunities for automation, digitization, and AI-led process improvements.
  • Service Delivery Excellence
  • Ensure consistent delivery of high-quality services to global stakeholders.
  • Drive continuous improvement initiatives using Lean, Six Sigma, Agile, and automation methodologies.
  • Establish best practices and standard operating procedures across functions.
  • Improve delivery reliability and customer experience through disciplined operational management.
  • Talent & People Leadership
  • Build, lead, and develop a high-performing operations organization.
  • Drive employee engagement, inclusion, and leadership development.
  • Establish succession plans and strengthen the leadership pipeline.
  • Demonstrate and cultivate leadership excellence, accountability, innovation and continuous learning, holding leaders accountable for embedding these behaviors within their teams.
  • Stakeholder Management
  • Serve as the primary operational partner to senior global functional leaders.
  • Communicate operational performance, risks, and strategic recommendations to senior leadership.
  • Influence cross-functional teams and drive alignment across matrixed organizations.
  • Represent the India GCC in leadership forums and governance reviews.
  • Governance & Risk Management
  • Implement governance mechanisms to ensure transparency, accountability, and alignment with global priorities.
  • Ensure compliance with corporate policies, regulatory requirements, and local labor laws.
  • Oversee business continuity planning, operational resilience, and risk mitigation activities.
  • Financial Management
  • Manage operational budgets and cost plans.
  • Track operational ROI to drive productivity improvements and cost optimization initiatives
  • Support business case development for new capabilities and investments.

Required skills and experience:

  • 18+ years of experience in business operations, with at least 4+ years in a leadership role
  • Proven experience in product data management, quote management, finance operations, business process automation and optimization.
  • Strong analytical and data-driven mindset. Proficiency in analyzing large data sets, interpreting insights, and using data to drive informed decision-making.
  • Strong project management skills to plan, prioritize, and execute multiple initiatives simultaneously, ensuring on-time delivery and successful implementation.
  • Exceptional negotiation, communication, and relationship-building skills, with the ability to interact effectively with vendors, cross-functional teams, and senior executives.
  • Demonstrated ability to influence at multiple levels of the organization and with external partners.
  • Proven ability to achieve results in a fast-paced and dynamic environment.
  • Good to have skills and experience:
  • Previous US GCC operational experience preferred.
  • Experience with PIM (product information management), Master Data Systems, quote, procurement or order management softwares and processes
  • Distribution experience preferred.
  • Familiarity with e-commerce and omnichannel distribution to optimize the customer experience and maximize sales.
  • All personal data collected will be used for recruitment purposes only. All unsuccessful applications will be deleted within 24 months.

Preferred Qualifications

  • Previous US GCC operational experience preferred.
  • Distribution experience preferred.

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