Director, Global Implementation - Cash & Trade

Role overview

Key responsibilities

• Lead UAE Global Implementation and Cash Client Service strategy; oversee complex Transaction Banking implementations and client-specific service propositions.
• Manage senior client relationships, service reviews, critical escalations, and virtual client service teams; lead Implementation Managers.
• Improve implementation cycle times, service quality, client satisfaction, revenue retention, and revenue realization.
• Work with Sales, Coverage, Product, Technology, and Operations on solution design and delivery; drive process simplification, digital integration, and continuous improvement.
• Maintain project governance, operational controls, and regulatory compliance; represent Implementation in senior management and governance forums.
• Lead, develop, and retain an inclusive, high-performing team; collaborate across Transaction Banking to improve client experience and global consistency.
• Coordinate project issues, risks, action plans, follow-ups, and timely solutions; support account management by understanding client strategies and needs.

Skills and experience

• Banking and finance industry experience or experience in a similar industry; client implementation experience with a strong delivery focus.
• Strong project management disciplines and extensive knowledge of APIs, system and technology integrations, and Transaction Banking products.
• Experience implementing Trade Supplier Finance and documentary trade solutions; a record of delivering large, complex, cross-border deals.
• Effective interpersonal, written, verbal, and presentation skills; sound analytical ability and a strategic, creative problem-solving mindset.
• Ability to manage ambiguity and escalations, drive resolutions, and escalate appropriately to senior management.
• Understanding of ERP systems such as Oracle or SAP; computer competency and technology background are described as preferred.
• PMP certification and third-party platforms experience are pluses.

Benefits

• The employer describes competitive salary and benefits supporting mental, physical, financial, and social wellbeing; no salary amount or pay cadence is stated.
• Benefits include retirement savings funding, medical and life insurance, and flexible or voluntary benefits in some locations.
• Time off includes annual leave, parental or maternity leave, sabbatical leave, volunteering leave, and a stated minimum of 30 combined annual and public-holiday days.
• Wellbeing support, learning and development opportunities, and an inclusive workplace are offered.

Working arrangements

• Flexible working options based around home and office locations are mentioned; no specific remote, hybrid, or onsite policy is stated.

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