Director

About Rubrik

Role overview

Workplace

• The role is based onsite in Bangalore and is part of the onsite management team there.
• The mandate, standards, and roadmap are global.

Technology environment

• Endpoints include Windows, macOS, and Linux, with virtual desktops, conference rooms, and third-party SaaS and open-source applications.
• Collaboration and identity tools include Google Workspace, Okta, and Slack.
• Endpoint and MDM tools include VMware Workspace ONE, Jamf, and Microsoft Intune.
• AV and conferencing includes Google Meet, Zoom, room systems, digital signage, and event production.
• ITSM tools include Atlassian Jira Cloud, Confluence, Opsgenie, and Jira Service Management.
• Cloud environments include GCP, Azure, and AWS; enterprise AI includes Claude Code, Claude Cowork, Glean, and other LLM and agent platforms.

Run global IT operations

• Own end-user support channels, escalations, reporting, and service delivery across regions and time zones.
• Own endpoint management, client systems engineering, VDI, AV, conferencing reliability, and all-hands production.
• Administer, govern, and drive adoption of enterprise AI tools for employees.
• Hire, develop, and coach global support and systems engineering teams and grow site and functional leaders.
• Set global service standards for coverage, tooling, policy, knowledge sharing, and escalations.
• Run IT service management and incident, outage, and change communications; drive continual improvement.
• Own global procurement forecasts and vendor relationships for corporate and end-user IT.
• Partner with Information Security on identity, endpoint, and access, and carry IT-managed systems through SOC 2, SOX, and PCI audits.
• Represent operations in Global IT Strategy & Operations work across Global Service Desk, IT Supply Chain, AVOps, and InfraOps.

Transform employee services

• The description frames the transformation goal as a ticketless employee service model, with access, devices, tools, and answers delivered proactively.
• The proposed “My Digital Twin” concept uses employee and organizational context to provision, anticipate, explain, and repair.

Requirements

• Lead a globally distributed team of support staff and systems engineers across the US, India, and other locations.
• Operate across a global environment spanning Windows, macOS, and Linux endpoints, virtual desktops, conference rooms, and third-party SaaS and open-source applications.
• Set and maintain consistent global service standards while accommodating local needs and follow-the-sun coverage.
• Work with Information Security on identity, endpoint, and access controls and support SOC 2, SOX, and PCI audits.