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Director, Customer Success – West

Semperis
Remote, USA
Full-time
Director · 3+ years experience
Remote
Discovered 5 days ago
SalesforceAccount management

Full Job Posting

Preferred qualifications

  • Experience in identity security, Active Directory/Entra ID, cyber recovery, security operations, or enterprise infrastructure
  • Experience with Salesforce, TaskRay, or comparable CRM and Customer Success platforms
  • Familiarity with customer-success measures and processes such as GRR, NRR, CSQLs, success plans, QBRs/EBRs, health scoring, and renewal forecasting
  • Relevant cybersecurity or customer-success certifications (for example, CISSP, CISM, CCSP, or equivalent)
  • Prior experience in professional services, solutions engineering, technical delivery, security engineering, or incident response
  • How success will be measured
  • Team GRR and renewal attainment
  • Improvement in portfolio health and timely intervention on at-risk accounts
  • Success-plan adoption, quality, and execution across the team
  • CSQL creation and conversion support in partnership with Sales
  • Customer adoption and demonstrated value realization across relevant use cases
  • Team productivity, coaching cadence, performance improvement, talent retention, and bench development
  • Quality and consistency of QBRs/EBRs, renewal readiness, customer-risk management, and operating data
  • #LI-LP1
  • Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.
  • Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days.
  • Why Join Semperis?
  • You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.
  • Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.
  • Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Qualifications

  • 3+ years leading and developing high-performing Customer Success, Technical Account Management, Account Management, or related post-sale teams; experience in B2B SaaS, cybersecurity, or infrastructure software
  • A track record of improving team execution and customer outcomes across retention, renewal readiness, adoption, customer health, and value realization
  • Experience coaching teams that manage complex enterprise customers and multi-stakeholder program
  • Strong cybersecurity product or services experience and the credibility to engage with CISOs, CIOs, security operations leaders, IAM leaders, architects, and technical champions
  • Ability to explain identity-security concepts and connect customer outcomes to business value. Familiarity with Active Directory, Entra ID, identity security, incident response, and cyber-resilience concepts is highly relevant
  • Demonstrated skill in customer-risk identification, escalation leadership, renewal planning, and cross-functional problem solving
  • Strong people-leadership skills, including hiring, performance management, coaching, talent development, and building a healthy team culture
  • Data-informed operating skills: able to use portfolio dashboards, customer health signals, adoption measures, and CRM/CS tooling to set priorities and improve execution
  • Excellent written and verbal communication, executive presence, sound judgment, and ability to influence across teams in a global, distributed organization

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