Director-Compliance-Quality Control Review
Key Skills for This Role
Full Job Posting
Qualifications
- Significant leadership experience managing managers and leading large, geographically dispersed teams within a complex, highly regulated environment.
- 8+ years of progressive experience in Financial Crimes Compliance, Anti-Money Laundering, Financial Intelligence, Compliance Risk Management, Internal Audit, Quality Assurance/Quality Control, or related disciplines within a financial institution, payment network, consulting firm, regulatory agency, or law enforcement organization.
- Deep knowledge of AML, sanctions, customer due diligence, suspicious activity reporting, and applicable regulatory frameworks, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC requirements, and related financial crime regulations.
- Demonstrated success designing, implementing, and leading quality assurance, quality control, compliance testing, audit, governance, or risk management programs.
- Proven ability to influence senior leaders and drive alignment across multiple stakeholder groups.
- Strong analytical, problem-solving, and decision-making skills, with the ability to assess complex issues and develop effective solutions.
- Demonstrated experience leading organizational change, process enhancement, and continuous improvement initiatives.
- Exceptional written and verbal communication skills, including experience presenting to executive leadership, governance committees, auditors, and regulators.
Preferred Qualifications
- CAMS, CFCS, CFE, CRCM, or equivalent professional certification.
- Experience supporting regulatory examinations, Internal Audit reviews, issue remediation programs, or large-scale compliance transformation initiatives.
- Experience leveraging data analytics, automation, artificial intelligence, and emerging technologies to enhance compliance oversight and control effectiveness.
- Experience operating within a global financial institution with responsibility across multiple jurisdictions and regulatory environments.
- Advanced knowledge of quality management frameworks, risk assessment methodologies, and enterprise governance practices.
- Experience overseeing AML Investigations, Enhanced Due Diligence, Sanctions/Screening, or other Financial Crimes Compliance operational functions.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Key Responsibilities
- Lead and develop a large organization of through multiple levels of leadership, fostering a high-performing culture focused on accountability, employee development, operational excellence, and continuous improvement.
- Provide strategic oversight of the Quality Control Program supporting GFCSU and USIU activities, ensuring consistent application of methodologies, standards, and review criteria across AML and other Financial Crimes Compliance processes.
- Establish and maintain quality control standards, governance practices, and reporting frameworks that support effective oversight of Financial Crimes Compliance operations.
- Oversee the execution of quality control reviews to assess adherence to regulatory requirements, internal policies, procedures, and investigative standards.
- Ensure consistency in quality control evaluations and feedback across teams, functions, and regions, promoting a standardized approach to quality assessment and issue identification.
- Identify emerging risks, control weaknesses, procedural gaps, and thematic trends through quality control activities and communicate findings and recommendations to senior leadership.
- Lead the development and enhancement of quality control reporting, metrics, analytics, and monitoring capabilities to provide meaningful insights into program performance and control effectiveness.
- Oversee the identification, tracking, and remediation of quality-related issues, partnering with impacted teams to ensure sustainable corrective actions are implemented and validated.
- Drive continuous improvement initiatives that enhance the effectiveness, efficiency, and scalability of quality control processes, methodologies, and supporting technologies.
- Serve as a key stakeholder for Internal Audit, Compliance Testing, and regulatory examinations involving Quality Control activities and related governance processes.
- Present quality control program results, key risks, trends, and remediation progress to senior leadership and governance forums.
- Lead workforce planning, capacity management, succession planning, and organizational development efforts to ensure the Quality Control function remains appropriately structured to support evolving business and regulatory requirements.
About American Express
Global financial services company offering payment and travel products.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at American Express
Associate-Tech Ops Support
New York City, USA
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial conf
Manager, Digital Corporate Deployment
Minneapolis, USA
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering diff
Data Engineer III
, USA
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o
Manager-Digital Product Management
Atlanta, USA
Create the World's Best Digital Colleague Experience The Digital Workplace Product Group within the Technology organization at American Express is responsible for delivering secure, scalable, and modern collaboration cap
AI Engineer III
Sunrise, USA
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o
Analyst-Ops Risk Mgmt
Gurugram, IND
Apprentice
Gurugram, IND
Associate-Tech Ops Support
New York City, USA
Manager, Digital Corporate Deployment
Minneapolis, USA
Data Engineer III
, USA
Manager-Digital Product Management
Atlanta, USA
AI Engineer III
Sunrise, USA
Manager-Business Development
, USA