Digital Sales Executive (Indoor Sales & Customer Engagement)

Location:** Al Quoz 1, Dubai, UAE

Employment Type:** Full-Time

About You Smart

Key Responsibilitiescustomer Inquiry Management

• Respond to customer inquiries received through:
• Instagram
• Facebook
• TikTok
• LinkedIn
• WhatsApp
• Company Website
• Email
• Telephone
• Understand customer requirements.
• Recommend suitable Smart Home and ELV solutions.
• Explain p
• products and services professionally.
• Schedule site surveys and appointments.
• Follow up until the sales opportunity is closed.

Indoor Sales

• Convert inquiries into confirmed projects.
• Prepare quotations in coordination with the sales and technical teams.
• Maintain regular follow-ups with customers.
• Build long-term customer relationships.
• Achieve monthly sales targets.
• Support repeat business and referrals.

Social Media & Content Support

• Work closely with the Social Media Executive to:
• Prepare product information.
• Develop educational content ideas.
• Explain Smart Home features and customer benefits.
• Create FAQs and customer guides.
• Suggest video topics and campaign ideas.
• Write captions, product descriptions, and promotional messages.
• Help create content that educates and builds trust.

Product Knowledge

• Smart Home Automation

• Smart Lighting

• Smart AC Control

• Smart Curtains
• CCTV Systems
• Access Control
• Video Intercom
• Wi-Fi Solutions
• Home Cinema

• Annual Maintenance Contracts (AMC)

Crm & Lead Management

• Record all inquiries in the CRM system.
• Track leads and follow-up activities.
• Update customer information.
• Maintain accurate sales records.
• Generate daily and weekly sales reports.

Customer Service

• Provide excellent customer support before and after sales.
• Respond promptly to messages and emails.
• Resolve customer concerns professionally.
• Coordinate with project and technical teams to ensure customer satisfaction.

Marketing Support

• Assist with:
• Product launches
• Promotional campaigns
• Social media content planning
• Customer success stories
• Testimonial collection
• Email marketing
• Digital promotions

Requirements

• Minimum 1–3 years of experience in Indoor Sales, Customer Service, Tele Sales, Digital Sales, or Social Media Customer Support.
• Excellent English communication skills.
• Arabic is an advantage.
• Strong interpersonal and negotiation skills.
• Good computer skills including Microsoft Office.
• Experience using CRM systems is an advantage.
• Ability to multitask and work in a fast-paced environment.
• Professional attitude with a customer-first mindset.

Key Performance Indicators (Kpis)

• Performance will be evaluated based on:
• Response time to customer inquiries
• Number of qualified leads handled
• Sales conversion rate
• Monthly sales revenue
• Customer satisfaction
• Follow-up completion rate
• CRM data accuracy
• Contribution to marketing content
• Repeat business and referrals
• Pay: AED3,000.00 - AED5,000.00 per month