{bc}
Apply
indeed

Digital Operations Support Analyst

Formula 1
Biggin Hill, GBR
Full-time
Onsite
Discovered 4 days ago
Digital operationsLive event operationsUser-facing web applicationsService management ticketing toolsApplication monitoring toolsProcedure documentation

Full Job Posting

Role overview

Supports day-to-day operations of Formula 1 digital products as part of the Digital Operations team.

Reports to the Senior Digital Operations Manager.

Supports up to 12 race weekends per season from the Media & Technology Centre in Biggin Hill; occasional travel to London-based suppliers is expected.

Day-to-day operations

  • Triage newly raised incidents and serve as first point of contact for queries and service requests.
  • Improve processes and ways of working, and keep documentation current.
  • Monitor live systems and manage tickets through the Kanban board.
  • Coordinate with internal and external teams to progress issues and assess operational impacts of releases.
  • Provide operational support during non-functional testing of digital products.

Race weekend operations

  • Execute operational procedures to support live digital products during race weekends.
  • Monitor user experience across Formula 1 digital products and devices in coordination with partner teams.
  • Highlight unusual user experiences and advise customer services on user impact.
  • Drive triage and resolution of live product issues with partners and keep records of significant service events.
  • Prepare and share documentation of key changes with internal pre-race teams and partners.

Essential experience and qualities

  • Experience in live event operations and with user-facing web applications.
  • Experience using service management ticketing and application monitoring tools.
  • Experience documenting and following procedures, and understanding technology changes and their implications.
  • Ability to prioritize calmly, summarize problems clearly, and communicate effectively with varied audiences.
  • Excellent time-management and organizational skills.

Desirable experience and qualifications

  • Non-functional testing experience, including performance or operational acceptance, is desirable.
  • Live OTT broadcast experience and experience with high-throughput web and mobile applications are desirable.
  • Jira and Confluence experience are desirable.
  • ITIL v3/4 Foundation is a non-essential qualification.

Benefits

  • Benefits listed include private healthcare, dental care, four Grand Prix Paddock passes per season, enhanced family leave, a staff shuttle near Biggin Hill, free snacks, and a subsidized canteen.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Formula 1

Senior AV Engineer

London, GBR

Discovered 4 days agoFull-time

Corporate Security Coordinator

London, GBR

Discovered 2 weeks agoFull-time

Risk Intelligence Coordinator

Biggin Hill, GBR

Discovered 2 weeks agoFull-time

Junior Software Tester (12 Month FTC)

Biggin Hill, GBR

Discovered 2 weeks agoTemporary

Data Analyst

Biggin Hill, GBR

Discovered 1 months agoFull-time

Mechanical Engineering Technical Author

Biggin Hill, GBR

Discovered 1 months agoFull-time

Health and Safety Advisor, Race Operations, Broadcast and Media

Biggin Hill, GBR

Discovered 1 months agoFull-time

Database Administrator

Biggin Hill, GBR

Discovered 1 months agoFull-time