Digital Operations Coordinator
Role Overview
The Digital Operations Coordinator will support the execution and maintenance of digital systems and workflows across Winsupply’s eCommerce platforms, customer onboarding, and operational support initiatives.
This role is responsible for managing website updates, customer master data changes, order parsing, support ticket resolution, internal training, and ensuring a consistent customer experience across digital channels.
This position reports to the Team Lead, Digital Customer Experience and is based in Dayton, Ohio.
The Digital Operations Coordinator will work closely with internal stakeholders, local company partners, and the IT team to ensure accuracy, reliability, and effectiveness across Winsupply’s digital commerce infrastructure.
Full Job Posting
Preferred Qualifications
- Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
- Previous experience in a wholesale distribution, retail, or technology-enabled support environment.
- Familiarity with ERP or eCommerce systems.
- Physical Demands
- The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
- Occasional travel (1–2 times per year).
- We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.
- Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 680 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.
Qualifications
- 2–3 years of relevant work experience, preferably in eCommerce, customer support, or digital operations.
- Experience working with Microsoft Office Suite, especially Excel.
- Familiarity with ticketing or customer support platforms.
- Strong interpersonal skills and a collaborative mindset.
- Ability to work cross-functionally in a fast-paced environment.
- Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
- Previous experience in a wholesale distribution, retail, or technology-enabled support environment.
- Familiarity with ERP or eCommerce systems.
About Winsupply
Privately held wholesale distributor of construction and industrial supplies supporting locally owned companies and their contractor customers.
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