Digital Infrastructure Lead

Role Summary

Infrastructure Leadership & Governance

• Provide overall leadership and governance across Cloud & Compute, Network & Network Security, and Security Systems Support.
• Lead and develop functional leads and technical managers responsible for day-to-day infrastructure operations.
• Establish clear priorities, responsibilities, KPIs, and service-performance expectations across infrastructure functions.
• Ensure collaboration between infrastructure, cybersecurity, applications, service management, vendors, and other technology teams.
• Monitor infrastructure risks, dependencies, capacity, resilience, and service continuity.
• Drive a culture of accountability, service excellence, collaboration, and continuous improvement.

Cloud & Compute

• Provide leadership oversight across cloud and data center infrastructure services.
• Oversee servers, operating systems, virtualization, containers, storage, backup, databases, and related infrastructure technologies.
• Ensure infrastructure platforms remain stable, secure, resilient, and effectively managed.
• Monitor availability, performance, capacity, lifecycle, and operational risks across Cloud & Compute environments.
• Support infrastructure modernization, automation, optimization, and standardization initiatives.

Network & Network Security Operations

• Provide leadership oversight across enterprise network and network-security services.
• Oversee LAN/WAN, wireless networks, connectivity, remote access, firewalls, load balancing, and related network platforms.
• Ensure network availability, performance, resilience, capacity, security, and configuration integrity.
• Support coordination between networking, cybersecurity, infrastructure, and other technical functions.
• Drive improvements that enhance network stability, security, and service quality.

Security Systems Support

• Provide leadership oversight for operational support of enterprise security systems and platforms.
• Ensure incident investigation, troubleshooting, service restoration, escalation, and problem management for security technologies.
• Coordinate with cybersecurity teams, infrastructure teams, vendors, and specialist technical teams when required.
• Ensure strong ownership and communication throughout security-system incidents and escalations.
• Drive improvements in operational processes, knowledge management, and reduction of recurring technical issues.

Service Management & Operational Excellence

• Ensure infrastructure services are delivered in accordance with service levels, processes, security requirements, and IT service-management standards.
• Provide leadership during major incidents, ensuring coordination, escalation, communication, and resolution.
• Ensure root-cause analysis and corrective actions are completed following significant incidents.
• Monitor service availability, performance, capacity, resilience, and disaster-recovery readiness.
• Drive improvements across Incident, Problem, Change, Capacity, Availability, and Service Continuity Management.
• Identify opportunities for automation, standardization, lifecycle improvement, and reduction of recurring incidents.

Stakeholder & Service Management

• Build strong relationships with business stakeholders, technology teams, service providers, and vendors.
• Act as a senior escalation point for infrastructure-related service performance, risks, and operational issues.
• Translate complex technical topics into clear business impacts, risks, options, and recommendations.
• Conduct regular operational and governance reviews with functional leads and key stakeholders.
• Ensure clear communication around major incidents, service risks, planned improvements, and operational priorities.

Reporting & Continuous Improvement

• Develop consolidated infrastructure performance and operational reports.
• Track KPIs, service levels, risks, incidents, problems, availability, and improvement initiatives.
• Analyze recurring infrastructure issues and ensure preventive actions are implemented.
• Support resource and capability planning across infrastructure functions.
• Monitor supplier and vendor performance where applicable.
• Promote automation, operational efficiency, cost-conscious delivery, and continual service improvement.

Required Skills & Experience

• Strong experience leading enterprise IT infrastructure operations across multiple technical areas.
• Strong knowledge of Cloud, Compute, Data Center, Network, Network Security, and Security Systems operations.
• Experience managing senior technical managers, functional leads, tower leads, or multidisciplinary infrastructure teams.
• Broad technical understanding of servers, operating systems, virtualization, containers, storage, backup, databases, networking, firewalls, and cloud technologies.
• Strong knowledge of IT Service Management (ITSM) principles and operational governance.
• Experience with Major Incident Management, Problem Management, Change Management, Service Continuity, Capacity Management, and operational risk.
• Strong understanding of high-availability and business-critical infrastructure environments.
• Strong leadership, stakeholder-management, communication, coaching, and decision-making skills.
• Experience working with vendors, service providers, and cross-functional technology teams.
• Experience driving automation, standardization, service improvement, and infrastructure lifecycle initiatives.

Qualifications

• Bachelor's degree in Computer Engineering, Information Technology, Information Systems, Cybersecurity, or a related field.
• 12+ years of relevant experience across IT infrastructure, cloud, networking, data center, security operations, or related technology services.
• Significant experience in a leadership or management capacity overseeing multiple infrastructure functions.
• Experience leading functional leads, technical managers, or multidisciplinary infrastructure teams is highly preferred.
• Relevant certifications such as ITIL, Microsoft Azure, AWS, VMware, Red Hat, Cisco, CISSP, CISM, ISO 27001, or equivalent are advantageous.