Digital Business Analyst

Role overview

Responsibilities

• Evaluate internal functions, business development strategies, and IT processes; recommend improvements and identify automation opportunities.
• Investigate stakeholder feedback on services, functions, and products through evaluation, design, and implementation.
• Translate business requirements into functional specifications, requirements, user stories, and actionable outcomes.
• Oversee change evaluation and supplier delivery; ensure organisational requirements are understood and delivered.
• Maintain documentation and requirement traceability throughout delivery.
• Map as-is and to-be processes and identify efficiency improvements.
• Gather and document requirements through stakeholder engagement and facilitated workshops.
• Understand current organisational processes, systems, services, and ways of working.

Essential experience and skills

• At least 2 years’ Business Analyst experience or sufficient experience on large-scale projects.
• Experience working in a Business Analyst team across projects of varying sizes.
• Experience across the Business Analysis lifecycle, from pre-project work and scoping through requirements, testing, and release.
• Experience supporting as-is to to-be change and identifying approaches within a defined business case.
• Experience with Business Analysis and Process Mapping tools.
• Strong stakeholder relationships, risk and issue management, technical and analytical skills, project management, communication, and interpersonal skills.
• Business Analysis certification or proven experience working at this level.

Location and work arrangement

• The role is based at 16 Summer Lane, Birmingham, B19 3SD, with at least two days a week in the office.

Contract term

• The role is a 24-month fixed-term contract.

Application

• Applicants are asked to address each essential criterion in a supporting statement.