Digital Banking & ATM Operations Specialist

Overview

Digital Banking & ATM Operations Specialist is

• required for our banking client in Sharjah ,UAE
• Strong experience in end-to-end ATM management, upgrades, and compliance is Must
• Strong experience in Internet/Mobile Banking integration and issue resolution.is Must
• Strong experience in manage projects, vendors, and internal teams effectively is Must

• Strong Banking Domain Is MUST

• Provide day-to-day (BAU) operational support for ATM, CCDM, Internet Banking, and Mobile Banking platforms.
• Monitor digital channel availability, incidents, and performance to ensure service continuity.
• Handle customer complaints and service requests related to digital channels and coordinate timely resolution.
• Coordinate with IT, Operations, Contact Centre, Branches, and external vendors for issue resolution and enhancements.
• Support ATM and CCDM activities including monitoring, preventive maintenance, installations, relocations, and vendor follow-ups.
• Assist with cash-related monitoring, reconciliation support, and regulatory / Central Bank reporting requirements.
• Participate in UAT, SIT, regression testing, and post-implementation validation for digital channel enhancements and projects.
• Prepare test cases, execute testing, log defects, and follow up with vendors and internal teams for fixes.
• Support Core Banking and Digital Channel upgrade initiatives as outlined in the approved business case.
• Maintain MIS, operational dashboards, and service quality reports for Digital Channels.
• Support fraud monitoring, risk mitigation, and compliance with internal and regulatory requirements.
• Provide after-hours or standby support for critical digital channel incidents when required. Required Experience & Knowledge
• Banking experience with exposure to Digital Channels (ATM, CCDM, Internet Banking, Mobile Banking).
• Good understanding of banking operations, customer service processes, and electronic channel support.
• Hands-on experience in digital channel operations, incident management, and vendor coordination.
• Experience supporting system enhancements, upgrades, and testing activities is preferred.

& Qualifications

• Bachelor’s degree or professional operations qualification preferred.
• Strong coordination, and problem-solving skills.
• Customer-focused mindset with good communication skills.
• Ability to work with cross-functional teams and external vendors.
• Proficiency in MS Office and familiarity with digital banking systems.

Skills