DevOps L2 Infrastructure Support Engineer in UAE

Overview

Responsibilities

• Handling L2 support activities, including managing incident escalations from the client service desk.
• Performing root cause analysis and troubleshooting infrastructure-related issues.
• Providing on-call support in accordance with defined SLA priorities (1h / 8h / 2d).
• Supporting and maintaining VMware ESXi / VMDK environments.
• Configuring and maintaining LXD (QEMU/KVM) virtualization environments.
• Managing the full lifecycle of virtual machines based on Windows Server 2022.
• Administering and maintaining containerized environments (NGINX, Kafka).
• Troubleshooting network connectivity issues across overlay and underlay networks.
• Ensuring stable connectivity between containers and Windows VMs, as well as between application layers and SQL Server.
• Assisting in deployment activities coordinated with distributed teams.
• Supporting rollback procedures and managing production changes.
• Performing OS and infrastructure patching activities.
• Implementing configuration updates and system hardening measures.
• Ensuring compliance with restricted access and security requirements.
• Providing onsite support when required, including handling incidents in restricted environments.
• Monitoring infrastructure health using existing monitoring tools.

Must-Have

• Experience in DevOps / Infrastructure / System Engineering for 2+ years.
• Experience with VMware ESXi and VMDK-based deployments.
• Experience in Linux administration (Ubuntu Server).
• Experience with Windows Server 2022.
• Experience working with Microsoft SQL Server.
• Experience with LXD (Linux Containers).
• Experience with QEMU / KVM virtualization.
• Experience managing containerized workloads (e.g., NGINX, Kafka).
• Strong understanding of networking fundamentals (TCP/IP, subnetting, routing).
• Experience overlaying and underlay networking.
• Experience working with VPNs and restricted access environments.
• Experience in troubleshooting network issues across hybrid infrastructures.
• Experience in incident management within L2 support models.
• Familiarity with monitoring and logging tools.
• Experience collaborating within CI/CD processes and distributed teams.
• Experience with patch management and configuration management.
• Experience with scripting using Bash.
• Experience with automation using PowerShell.
• Level of English – from Upper-Intermediate and above.
• Reasons why this job would be interesting to you:
• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn an additional up to 1,000 USD per month by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.
• Join us!
• Your personal data is protected in accordance with GDPR regulations.
• Learn more: https://andersenlab.com/privacy-policy

Application Question(S)

• How long have you had experience in DevOps / Infrastructure / System Engineering?
• Do you have experience with Experience in Linux administration (Ubuntu Server)?
• Do you have experience with Windows Server 2022?
• What is your current location (city)?
• Are you willing to work from an office in Abu Dhabi?
• May I ask if you hold an Emirates ID?