Devops Engineer

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about ServiceNow and as we are expending in India, we are looking for a Senior ServiceNow DevOps Engineer to join us. The Senior ServiceNow DevOps Engineer will oversee all critical operational support to all services under our scope. You will provide consultation, guidance, and problem-solving expertise concerning technical issues of infrastructure, design, methods, and tools while ensuring high-quality development deliverables.

#DHL #DHLITServices #GreatPlace # TogetherUnstoppable

Grow Together:

T imely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels

Provide expertise and deliver operational support within SLAs, following ITS processes. Monitor daily activities, prioritize tasks, and ensure adherence to departmental policies. Offer backline technical support for business applications, prepare technical reports, and plan implementations with minimal disruption.

Last but not least, i nvestigate problems, liaise with staff on system enhancements, projects and platform patches, and upgrades.

Ready to embark on the journey? Here’s what we are looking for:

Technical skills

· ServiceNow scripting and configuration

· ITSM and CSM modules

· Now Assist and ServiceNow AI capabilities

· Flow Designer and automation

· REST/SOAP integrations

· Git, CI/CD, and update sets

· Testing, debugging, and performance optimization

· Platform upgrades and release support

· ServiceNow security and access controls

Soft skills

· Analytical problem-solvin

· Ownership and independence

· Prioritization under pressure

· Clear stakeholder communication

· Global teamwork and knowledge sharing

· Continuous learning and adaptability

· Advanced English

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility.

Annual Leave: 42 days off apart from Public / National Holidays.

Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering preexisting disease.

In House training programs: professional and technical training certifications.