Developer - Virtual Agent Administrator

Role overview

Work arrangement

• Candidates may be based across Canada if they live within commuting distance of a CGI office. The role follows a hybrid work model.

Responsibilities

• Develop and support contact-center and service-desk toolsets, including conversational, generative, and agentic AI virtual-agent solutions.
• Implement and support the virtual-agent ecosystem and automation tools that centralize or automate Level 1 technician functions.
• Develop and maintain internal web portals and a survey platform; provide tool support and technical documentation.
• Assist with activity coordination, status updates, progress documentation, and analysis of service-desk tooling requirements against predefined features.
• Senior resources may mentor or coach junior team members on programming-language methodology and knowledge.

Required qualifications

• Ability to manage conversational, generative, and agentic AI virtual agents; knowledge of programming languages including C#, Python, JavaScript, and SQL.
• Solid understanding of Windows 11, Entra ID, and Active Directory; knowledge of API management and familiarity with Microsoft Word, Excel, Outlook, and PowerPoint.
• Post-secondary education in programming, tool design, or technical support; AI virtual-agent implementation and support experience.
• Understanding of networks and technical troubleshooting for PCs, operating systems, networks, and mobile devices.
• Strong verbal and written English and French communication skills; strong analytical skills, attention to detail, creativity, and resourcefulness.
• Ability to work independently and collaboratively, manage time, maintain a structured approach, and pursue continuous improvement.

Compensation

• The stated estimated compensation range is $55,000–$95,000; the description does not specify a pay period.

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