Desktop Support Engineer
Skills
About This Role
Overview
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc.
We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".
We are looking for dynamic colleagues who share our passion for technology and care for our planet.
In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Responsibility
- Delivering the Software Engineering services in the areas Microsoft Infrastructure Support services Coordinate with DSMA team in Bahrain office for support tasks
- Coordinate with local ISP in case of any performance issue
- End-user support for laptops & company provided mobile phones
- Datacenter maintenance & periodic GENSET/UPS testing
- Work on ServiceNOW tickets and resolve them within SLA
Job Qualifications & Experience
- Expert in macOS, iOS, Windows, Active Directory, DNS, VPN, IP configuration, Service Nowticketing systems, and Microsoft 365 applications
- Demonstrated ability to resolve complex technical issues, support business-critical systems, and mentor teams
- Promoted to Mentor role at Concentrix based on technical excellence and leadership
Job Skills & Competencies
- Operating Systems: macOS, iOS, Windows 10/11, Linux
- Networking: DNS, TCP/IP, DHCP, VPN, LAN/WAN, Wi-Fi Troubleshooting
- Apple Support: macOS & iOS Diagnostics, Xcode Crash Log Analysis
- Directory Services: Active Directory (User Creation, Access Management, GPOs)
- ITSM Tools: ServiceNow (Incident, Problem, Change Management)
- System Administration: OS Installation, Configuration, Patch Management
- Yokogawa is an Equal Opportunity Employer.
- Yokogawa wants a diverse, equitable and inclusive culture.
- We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.
- We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.
- Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
- Are you being referred to one of our roles?
- If so, ask your connection at Yokogawa
- about our Employee Referral process!
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