Desktop Support Engineer
Skills
About This Role
Overview
We have a new opportunity for "Desktop Support Engineer " with our client.
Interested candidates send me your CV to prave.p@lancesoft.com
Abu Dhabi - UAE
Duration : 12+ Months contract Extendable
Job Role
Provide desktop and end-user support within the organization’s IT environment.
This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and peripheral devices to ensure optimal workstation performance.
The role involves troubleshooting technical issues (in-person, remotely, or via service desk tickets), providing timely resolutions, and escalating issues as needed.
/ Knowledge
Minimum 4 years of experience in desktop/end-user support, IT helpdesk operations, or technical support.
Strong knowledge of PCs, laptops, desktop hardware, and peripherals.
Solid understanding of network protocols, operating systems, and IT standards.
Experience
in troubleshooting hardware, software, and peripheral devices (printers, scanners, IP phones, mobile devices).
Experience
with diagnostic and asset management tools (SCCM, Lansweeper, ManageEngine, Altiris, or equivalent).
Ability to work independently and in a team environment.
Excellent time management, prioritization, and communication skills.
Ability to maintain professionalism under stress and follow customer SOPs.
Windows 7/8/10/11, Windows Server 2012/2016/2019
macOS support (latest versions)
Active Directory, Exchange Online / Office 365 administration
Microsoft Endpoint Manager / Intune
Asset discovery and management tools (SCCM, Lansweeper, ManageEngine Desktop Central)
Mobile device support (iOS, Android, MDM solutions like ManageEngine, Intune)
Remote support tools (ME Desktop Central, SCCM, )
Strong troubleshooting and problem-solving skills
Good verbal and written communication skills
ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow, Remedy)
Virtualization experience (VMware Horizon, Citrix Virtual Apps & Desktops)
Knowledge of scripting (PowerShell, Bash) for automation and support tasks
Experience
with cloud platforms (Microsoft 365, Azure AD, Google Workspace)
& Certifications
Microsoft certifications (MCP, MCSA, MCSE, or equivalent)
ITIL Foundation V3 or V4 Certification
CompTIA A+ and Network+ certifications (desirable)
Diploma or degree in Computer Science, IT, or related field
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