Desktop Support Analyst - Fulltime Temporary One-Year fixed contract
Role Overview
The Desktop Support Analyst is a member of the helpdesk team and the first point of contact for employee IT support.
The position is a one-year temporary fixed-term contract based in Burnaby.
The company uses JDE Enterprise One, Microsoft CRM Dynamics, Microsoft SharePoint, Procore, and NetHelpdesk.
Key Skills for This Role
Full Job Posting
Role overview
The Desktop Support Analyst is a member of the helpdesk team and the first point of contact for employee IT support.
The position is a one-year temporary fixed-term contract based in Burnaby.
The company uses JDE Enterprise One, Microsoft CRM Dynamics, Microsoft SharePoint, Procore, and NetHelpdesk.
Responsibilities
- Provide first-line technical assistance to employees by phone or email and manage help desk tickets promptly.
- Set up, configure, and maintain corporate equipment, including workstations and printers.
- Set up user accounts and manage IT onboarding and offboarding.
- Train staff on new technologies and create technical documentation for an internal knowledge base.
- Maintain the IT equipment inventory.
Experience and skills
- Minimum 2–3 years of experience working in a technical helpdesk environment.
- Post-secondary education in computer science, information technology, or a related field.
- Familiarity with various operating systems and platforms.
- Resourcefulness, problem-solving, communication, teamwork, adaptability, and the ability to learn new technical skills.
Benefits and work environment
- The company offers flexible work arrangements, including hybrid options for eligible roles; eligibility for this position is not specified.
- Benefits include vacation, RRSP matching, health and wellness reimbursements, and additional days off.
- The company describes professional development support and project opportunities across British Columbia.
Compensation
- The stated pay range is $50,000–$65,000; the pay cadence is not specified.
About Houle
Houle is a British Columbia electrical contractor and systems integrator delivering power, electrical, and technology projects.
Application
- The opportunity remains open until filled.
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