Deputy Store Manager

About This Role

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our Magnificent Maison as a Deputy Store Manager, Abu Dhabi.

Mission:

Efficiently assists the Boutique Manager to develop and optimize the boutique's performance and profitability through:

1. Business Development

2. Team Motivation

3. Boutique Operations Excellence

4. Clienteling

Act as an Ambassador of the Maison inside and outside the boutique naturally embodies the BVLGARI credo.

Job responsibilities

BUSINESS DEVELOPMENT

• Drives own & team's sales target
• Proactive sales inside and outside the boutique
• Have knowledge/curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

TEAM

• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
• Daily briefing
• Follow ups on team's KPIS

OPERATIONS

• Organize and implement store rotations, shifts and holidays
• Leads and organizes the inventories in liaison with support function teams
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
• Supervises AFFS performance
• Coordinates daily customer service operations
• Ensure the coordination with Mall in regard to mall and police permits
• Supports in identifying stock opportunities and trends
• Make sure all employees adhere to company's policies and guidelines

CLIENTELING

• To deliver excellent client experience
• To elevate clients' experience within the store
• To share and gather ideas on clienteling activities
• Establish and develop relationship with existing clients and engage new customers to the brand
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Address client concerns/disputes/complains assuring the client satisfaction is restored

Profile

• Knowledge of Luxury business
• Selling Skills
• Coaching Skills
• Conversation Capability
• Store procedures and process
• CRM techniques and tools
• Store operation applications
• Customer focus
• Proactive selling
• Initiative
• Negotiation
• Business awareness
• Role competencies

Additional information

The person we are looking for has at least 3-5 years of experience in a Team Manager position with a very strong commercial acumen.

Has successfully driven own sales target for self and supported in collective targets of store and / or market.

The successful candidate has a track proven record of proactively handling client relationship inside and outside the boutique.

They are consciously committed and driven by effectiveness at work, has already managed a team of salespeople and is able to share Knowledge of the luxury industry by being curious of the market and the competition.

With the Store Manager, they will ensure that the store embodies the brand guidelines to the highest level and runs smoothly on a day-to-day basis.