Deputy Department Manager -Jewelry & Watches Dubai Mall

Job Description

Key Responsibilities

• Operational Support:
• + Assist in overseeing daily operations of the Jewelry & Watches Department.
• + Ensure adherence to established procedures for ordering and transferring stock.
• + Participate in setting up and optimizing stock level usage.
• + Follow up with area managers to ensure optimal stock levels.
• + Participate in the development of purchase plans.
• Sales and Targets:
• + Monitor daily sales and compare against monthly and yearly targets.
• + Support the Department Manager in taking necessary actions to achieve sales goals.
• + Assist in follow-up on sales performance and provide regular updates to the Department Manager.
• + Attend managers’ meetings to review shop performance and provide feedback to the Department Manager.
• Events Management:
• + Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events…etc)
• Customer Service:
• + Ensure the highest level of customer service is provided by the team.
• + Address customer needs and resolve issues to exceed their expectations.
• Team Management:
• + Assist in managing, engaging, and guiding the team.
• + Support the Department Manager in setting objectives and budgets for team members.
• + Provide coaching and training to team members to enhance their performance.
• + Conduct regular one-on-one meetings and mentoring sessions with team members.
• Supplier and Partner Relations:
• + Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
• + Maintain smooth relationships with suppliers and business partners to implement partnerships.
• CRM Activities:
• + Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
• + Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team’s individual OTO’s targets are being respected and followed up on