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Department Manager
Zegna
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Sales target and KPI managementSales performance analysisClienteling and CRMLuxury retail serviceTeam leadership and coachingVisual merchandising
Key Skills for This Role
Sales target and KPI managementSales performance analysisClienteling and CRMLuxury retail serviceTeam leadership and coachingVisual merchandising
Full Job Posting
Sales and business performance
- Achieve and exceed department sales targets, KPIs, and profitability goals.
- Monitor daily, weekly, and monthly results and implement action plans.
- Analyze business trends, client data, and product performance to optimize results.
- Use effective floor management and product placement to maximize opportunities.
Client experience and clienteling
- Deliver an exceptional, personalized luxury shopping experience.
- Build and maintain relationships with VIP and high-net-worth clients.
- Drive clienteling practices, CRM use, and after-sales follow-up.
- Model luxury service excellence on the sales floor.
Team leadership and development
- Lead, coach, and motivate the department team to achieve high performance.
- Conduct feedback sessions, performance reviews, and development planning.
- Support recruitment, onboarding, and ongoing team training.
- Promote team engagement, morale, and adherence to brand values.
Operations and visual standards
- Maintain visual merchandising and product presentation in line with brand guidelines.
- Oversee stock management, replenishment, and inventory accuracy.
- Ensure compliance with company policies, procedures, and loss-prevention standards.
- Coordinate staff schedules for coverage during peak trading hours.
Brand representation and collaboration
- Represent the brand and uphold its luxury image and values.
- Work with Store Management and Head Office to support store objectives.
- Ensure compliance with local labor laws, health and safety regulations, and mall requirements.
Requirements
- Lead and develop the department team, supporting recruitment, onboarding, training, and performance development.
- Deliver luxury service and build long-term relationships with VIP and high-net-worth clients.
- Uphold brand guidelines, company policies, and applicable local labor, health and safety, and mall requirements.
- Collaborate with Store Management and Head Office to support store objectives.
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