Delivery Operations Manager - Saudi Arabia

About This Role

What To Expect "Middle East Experience Preferred"

Our Delivery Operations Manager is a critical member of the leadership team and serves as a beacon of operational excellence in the market. They act as brand ambassadors, delivering exceptional experiences to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. In the Kingdom of Saudi Arabia, this role masters the customer transition from points of sale through finance readiness, vehicle readiness, and delivery, ensuring a warm handoff to the Service organization.

What You'll Do

• Design, lead & drive operational excellence: You are the expert and leader of the end-to-end operations and systems for the entire market, from order placed to car delivered. You regularly review country KPIs, following trends and collaborating with management to secure continuous success

• Analyze, develop & improve: We look to you to analyze, develop and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market

• Build cross-functional collaboration: You will build strong relationships with key stakeholders within Sales, Delivery and Service operations to capitalize on growth opportunities

• Champion your team: We trust you to lead, build, and develop our brilliant Operations team. You recognize potential and are committed to continuously growing your people. And you always act with safety in mind

• Inspire first-class customer experiences: Design operations in your market that will; minimize vehicle dwell and yield loss, drive speed of execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience

• Strategize: Partnering with the Market Leader, you will define the optimal operational strategy that will enable growth in the market. You develop and drive strategic decisions for the Operations organization with the aim to meet both current and future demands

What You'll Bring

• You are a strong people leader, experienced within operations and with a proven track record of meeting and exceeding targets and goals. You engage, energize, and promote an inclusive team environment

• Knowledgeable and analytical: You have the ability to quickly develop a good understanding of processes and workflow. Your analytical skills give you the ability to convert findings into practice

• You are operational and strategic in your leadership, while always remaining hands-on

• On time: You have a strong ability to prioritize, manage multiple projects and deliver on business-critical deadlines

• You are experienced within change management, with the proven ability to lead and engage people through and beyond change

• You can communicate effectively and respectfully in English

• You hold a valid Driver’s License

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