Delivery Manager - Cloud & Compute

Key Responsibilities

• Own end-to-end delivery outcomes across cloud, digital workplace and core infrastructure services. Ensure achievement of contractual SLAs, KPIs, security obligations and customer satisfaction targets Act as the senior escalation point for operational, technical and service delivery issues Lead technical managers, team leaders and multidisciplinary engineering teams across multiple customers and platforms Build trusted relationships with customer operational, technology and executive stakeholders Oversee service transition, onboarding, operational acceptance and handover of new or changed platforms Establish clear service ownership, RACI models, governance forums, delivery standards and operational controls Drive platform modernisation, automation, standardisation and operational efficiency initiatives Partner with architecture, security, networks, service management, projects, sales, presales and commercial teams Manage service profitability, budgets, licensing, recharge, resource demand, utilisation and workforce planning Oversee lifecycle activities including capacity, currency, patching, vulnerability remediation, upgrades, disaster recovery and vendor support Identify, assess and manage delivery, operational, commercial, security and technology risks Develop capability through recruitment, coaching, succession planning, performance management and role clarity Support customer growth by identifying service improvements, additional capability needs and sustainable delivery opportunities Champion a culture of accountability, collaboration, customer focus and continuous improvement About You You are a practical, commercially aware technology delivery leader who can connect customer priorities, engineering capability and business outcomes. You are comfortable operating across strategic planning, service governance and day-to-day operational delivery in complex managed environments. You'll bring: 8+ years' experience in IT managed services, infrastructure, cloud or operational leadership roles Proven leadership across multidisciplinary teams supporting cloud, digital workplace and core infrastructure platforms. Strong customer relationship, stakeholder management and executive communication capability Demonstrated experience managing complex managed services, operational commitments and competing priorities Experience with service transition, onboarding, governance, RACI development and operational acceptance Working knowledge of cloud, digital workplace, identity, virtualisation and core infrastructure technologies. Experience leading lifecycle, patching, vulnerability, disaster recovery, capacity and platform improvement activities Strong financial, commercial, licensing, supplier and workforce management skills A practical approach to automation, standardisation, risk reduction and continuous improvement Exceptional problem-solving, decision-making, negotiation and communication abilities Experience operating in matrix-based organisations and highly regulated customer environments ITIL certification or equivalent service management experience What Success Looks Like In this role, you'll be recognised for: Delivering trusted customer outcomes across Cloud & Compute services Maintaining secure, stable and supportable platforms with strong operational governance Improving service performance, financial sustainability and workforce capability Successfully transitioning new services and changes into operations Reducing risk and technical debt through lifecycle planning, patching, vulnerability management and platform modernisation Increasing automation, standardisation and clarity of ownership Developing high-performing teams, technical leaders and succession pathways Building a culture of accountability, collaboration and continuous improvement Apply Now If you're ready to lead complex managed services environments and play a key role in shaping the future of service delivery at NEC Australia, we'd love to hear from you. To be considered, please submit your up-to-date resume via SEEK. Applications will be reviewed as they are received, so apply early.