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Dedicated Care Coordinator North Central

Pfizer
Riverside, USA
Full-time
Senior · 8+ years experience
Remote
Discovered 2 days ago
sas

Full Job Posting

Must-Have

  • B.S. or B.A. Degree 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions.
  • Experience as an FRM, PAC, ACM, FAS or working experience within access and Reimbursement
  • Demonstrated ability to communicate directly with patients, with providers, and with cross-functional colleagues
  • Proficiency conducting benefit investigation and verification directly with payers, and working knowledge of prior authorization and appeals processes
  • Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs
  • Ability to own a high volume of concurrent cases across a patient journey that could average approximately 20 days, with disciplined documentation and follow-through
  • Ability to meet adverse event reporting obligations in a role with frequent, direct patient contact
  • Strong understanding of Reimbursement, Government Payment Systems, Specialty Pharmacy Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
  • Appropriate and compliant communication and collaboration with cross-functional field-based colleagues (Sales, Medical, FRM, PCA/SAS, KAD, Government Relations) to ensure optimal and appropriate patient access.
  • Alignment with HQ stakeholders to ensure appropriate understanding of, and support for patient access (e.g., Brand and Customer Marketing teams and PCA/SAS teams).
  • Must-Have
  • Experience in a Patient and/or customer facing role requiring access and reimbursement education.
  • Working proficiency in Polaris, including case management and documentation, prescription triage and interpretation of PA, appeal and Patient enrollment documents.
  • Experience working with a HUB.
  • Experience with Kite works or a comparable encrypted email platform, Docusign, and copay portal administration
  • Experience coordinating with third-party vendors on patient assessment, testing, or specialty pharmacy logistics (e.g., IQVIA/MDX, Sonexus)
  • Experience supporting Interim Care, free goods, or bridge programs
  • Experience with both pharmacy benefit (PBM) and major medical benefit coverage pathways
  • Excellent communication skills, both written and verbal
  • Exceptional relationship building skills, especially with elderly age groups
  • Trust
  • Integrity
  • Empathy
  • Patience
  • Deliver meaningful & concise presentations
  • Strong attention to detail and organizational skills
  • Exceptional critical thinking skills, ability to understand complex processes and effectively communicate to diverse community of patients
  • Outstanding collaboration and networking abilities
  • Ability to work in a team environment
  • Understanding of Specialty Pharmaceuticals and Patient Journeys
  • Adherence to Regulatory and Compliance Standards
  • Flexibility to work across different time zones if needed
  • Other Job Details
  • Work Location Assignment: Remote colleagues from home 5 days a week or are field-based colleagues that are not affiliated with a Pfizer site.
  • Ability to travel – Approximately 10% to 20%
  • Time Zone: Central
  • Eligible for Relocation Package – NO
  • LAST DAY TO APPLY -10/29/26
  • This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
  • Relocation assistance may be available based on business needs and/or eligibility.
  • Candidates must be authorized to be employed in the U.S. by any employer.
  • U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
  • Sunshine Act
  • Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
  • EEO & Employment Eligibility
  • Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
  • Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected]. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
  • To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
  • Sales Operations & Admin

Nice-to-Have

  • Experience in a Patient and/or customer facing role requiring access and reimbursement education.
  • Working proficiency in Polaris, including case management and documentation, prescription triage and interpretation of PA, appeal and Patient enrollment documents.
  • Experience working with a HUB.
  • Experience with Kite works or a comparable encrypted email platform, Docusign, and copay portal administration
  • Experience coordinating with third-party vendors on patient assessment, testing, or specialty pharmacy logistics (e.g., IQVIA/MDX, Sonexus)
  • Experience supporting Interim Care, free goods, or bridge programs
  • Experience with both pharmacy benefit (PBM) and major medical benefit coverage pathways
  • Knowledge & Skill Sets Desired:
  • Excellent communication skills, both written and verbal
  • Exceptional relationship building skills, especially with elderly age groups
  • Trust
  • Integrity
  • Empathy
  • Patience
  • Deliver meaningful & concise presentations
  • Strong attention to detail and organizational skills
  • Exceptional critical thinking skills, ability to understand complex processes and effectively communicate to diverse community of patients
  • Outstanding collaboration and networking abilities
  • Ability to work in a team environment
  • Understanding of Specialty Pharmaceuticals and Patient Journeys
  • Adherence to Regulatory and Compliance Standards
  • Flexibility to work across different time zones if needed
  • Other Job Details
  • Work Location Assignment: Remote colleagues from home 5 days a week or are field-based colleagues that are not affiliated with a Pfizer site.
  • Ability to travel – Approximately 10% to 20%
  • Time Zone: Central
  • Eligible for Relocation Package – NO
  • LAST DAY TO APPLY -10/29/26
  • The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
  • This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
  • Relocation assistance may be available based on business needs and/or eligibility.
  • Candidates must be authorized to be employed in the U.S. by any employer.
  • U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
  • Sunshine Act
  • Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
  • EEO & Employment Eligibility
  • Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
  • Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected]. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
  • To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
  • Sales Operations & Admin
  • Nice-to-Have

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