Debt Collector
About This Role
Regular communication with the sales team to help resolve any outstanding amounts due.
To ensure that all monies are collected on time and to investigate reasons for non-payment.
Communicate effectively, both verbally and in writing, with all external customers – clear and concise letters, etc.
Resolve any issue with pending invoice by providing sufficient proofs or document to satisfy customers.
Communicate with Finance manager and analyze the outstanding debts situation and categories the individual account strategy.
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Alert superiors of debtors unwilling or unable to pay when necessary
Comply with requirements when legal action is unavoidable
Any other duties as may reasonably be requested by the management.
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