Data & Technology Director

Overview

Data & Technology Director

Key Responsibilities

• Lead the overall data, technology, IT infrastructure, cybersecurity, and enterprise systems strategy.
• Own the technology roadmap, including POS systems, ERP, digital ordering, integrations, automation, data platforms, and business applications.
• Manage and improve critical systems across all locations to ensure reliability, availability, performance, and scalability.
• Lead the organization’s data strategy by centralizing data sources, improving reporting capabilities, and enabling better business decision-making.
• Develop and improve dashboards, analytics tools, reporting models, and data visibility for key stakeholders.
• Oversee technology operations, including infrastructure, networks, systems, support, cybersecurity, data governance, and analytics.
• Lead the integration architecture between core systems such as POS, ERP, CRM, ordering platforms, finance systems, and reporting tools.
• Manage technology vendors, contracts, service providers, implementation partners, SLAs, and support agreements.
• Ensure cybersecurity controls, policies, risk management, incident response, and access management processes are properly implemented.
• Maintain compliance with relevant data protection, cybersecurity, and local regulatory requirements.
• Support digital transformation initiatives that improve guest experience, operational efficiency, automation, and business growth.
• Build and maintain technology policies, governance frameworks, documentation, and standard operating procedures.
• Monitor system uptime, project delivery, cybersecurity incidents, vendor performance, and technology KPIs.
• Lead, develop, and manage technology and data teams with clear accountability and performance expectations.
• Prepare technology performance reports, roadmap updates, risks, and recommendations for senior leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Data, Business Technology, or a related field.
• Minimum 10 years of experience in technology, IT, data, digital transformation, systems, or enterprise applications.
• Minimum 5 years of experience in a technology leadership role managing multiple technology functions or teams.
• Experience in F&B, retail, hospitality, restaurants, or multi-location businesses is strongly preferred.
• Strong experience with POS systems, ERP systems, digital ordering platforms, integrations, and business applications.
• Strong understanding of IT infrastructure, networks, cloud platforms, cybersecurity, system administration, and business continuity.
• Experience leading data strategy, data governance, analytics, reporting, and dashboard development.
• Strong knowledge of cybersecurity governance, risk management, incident response, access control, and compliance.
• Knowledge of local data protection and cybersecurity regulations is preferred.
• Proven experience managing technology vendors, contracts, SLAs, implementation partners, and support providers.
• Strong leadership skills with the ability to manage technical teams and business stakeholders.
• Strong project management, roadmap planning, prioritization, and execution skills.
• Ability to translate business needs into practical technology and data solutions.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Excellent communication, reporting, and presentation skills.
• Strong command of Arabic and English.