Data Analytics and Reporting Engineer

About Us

The Opportunity

Data Analytics & Reporting

• Design, develop, and maintain performance dashboards using Power BI and Jira
• Create clear, actionable service performance reports for stakeholders and senior leadership
• Translate complex operational data into meaningful insights

KPI & Metrics Management

• Define and maintain service efficiency and effectiveness metrics
• Develop and manage a structured hierarchy of KPIs across platforms
• Ensure alignment of metrics with SLAs and OLAs

Operational Performance Management

• Oversee cloud platform capacity reporting and utilisation tracking
• Own and manage operational review reports, ensuring clarity and consistency
• Monitor performance trends and identify improvement opportunities

Stakeholder Management & Communication

• Act as the primary point of contact for performance reporting requests
• Manage stakeholder expectations and ensure reporting meets business needs
• Present reports and insights to stakeholders in a clear and structured manner

Governance & Continuous Improvement

• Formalise reporting structures and ensure consistency across all outputs
• Ensure data integrity, accuracy, and compliance with reporting standards
• Support continuous improvement initiatives across service operations

Required

• Bachelor’s degree in a quantitative or technical field
• **3–5 years of experience**
• in data analytics or IT operational reporting within an ITIL/ITSM environment
• Advanced proficiency in

Power BI

• and strong experience with
• Jira reporting (JQL)
• Strong SQL skills for data extraction and analysis
• Experience managing service performance metrics aligned to SLAs and OLAs
• ITIL 4 Foundation certification

Preferred

• Microsoft Certified: Power BI Data Analyst Associate
• Experience with cloud platform capacity reporting and operational analytics
• Experience leading operational review meetings and stakeholder reporting
• Strong attention to detail and ability to ensure data integrity
• What working at Core42 offers
• With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment.
• At Core42, we foster a culture grounded in trust, accountability and high performance.
• We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change.
• Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.
• Competitive Salary: We offer an attractive salary package based on your skills and experience
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses