Data Analyst

Overview

What You'll Do

• Monitor and analyze performance trends in technical issue resolution processes, including impacts to customer fulfillment, turnaround time, open issues, and process bottlenecks.
• Use tracking tools, portals, ERP/CRM data, and internal tracking lists to collect, validate, organize, and analyze issue resolution and TPM deliverable data.
• Partner with internal program management, operations, sourcing, sales, fulfillment, field service, and customer support teams to understand data needs, clarify business questions, and provide actionable insights.
• Gain clear understanding of interfacing processes between TPM and cross-functional internal organization in sales, fulfillment, and customer support; analyze trends, identify KPI shortfalls, highlight schedule impact, and drive priorities alignment within TPM.
• Monitor demand for TPM support and deliverables; maintain accurate customer commitment, demand, and planning trackers to support prioritization and timely follow-up.
• Track and analyze TPM review/input demand, including certification, weight and dimension data, and related deliverables, using ERP systems such as Epicor and other internal tools.
• Drive data-driven decision-making; initiate and employ effective dashboard design that gives meaningful visibility of strengths and shortfalls/gaps in technical program operations.
• Continuously identify opportunities to improve reporting, data quality, automation, dashboards, and digital tools that make recurring TPM data operations more efficient and reliable.
• Maintain accurate source and output files for tool list and related operational data; use structured process controls and LEAN methodology to manage data lifecycle activities, including creation, ETL, revision control, archiving, and removal.
• Accomplish other duties as assigned by management.

What You'll Have

• Experience collecting, cleaning, organizing, analyzing, and interpreting operational or business data to support decision making.
• College degree in business analytics, data analytics, business administration, supply chain, operations, information systems, or equivalent progressive experience in a relevant area.
• Prior experience in manufacturing/sourcing/order fulfillment operations is a plus.
• Project management, planning, facilitating, and collaboration, using strong verbal and written communication skills.
• Demonstrated analytical thinking, problem-solving, and ability to translate data into practical business recommendations.
• Attention to details in large data processing.
• Strong computer literacy, including Microsoft Office, advanced Excel, data reporting tools, CRM systems such as Salesforce, and ERP systems such as Epicor.
• Ability to influence others by articulating purpose and needs, benefit to customer and business with desired outcome.

The Vernovis Difference

• Vernovis offers Health, Dental, Vision, Voluntary Short & Long-Term Disability, Voluntary Life Insurance, and 401K.
• Vernovis does not accept inquiries from Corp to Corp recruiting companies.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Application Notes

• By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Vernovis and its affiliates and contracted partners.
• Message and data rates may apply. You can reply STOP to cancel and HELP for help.