Customs and Compliance Operations Manager

Role Summary

Role Responsibilities

• Ensure customs compliance with local laws, regulations, and requirements across APAC.
• Manage imports, exports, drug testing or sampling, and import duty payments for India and assigned APAC countries.
• Identify compliance gaps and operational vulnerabilities and implement corrective actions.
• Liaise with internal stakeholders, customs brokers, and customs authorities on audits and escalations.
• Drive process improvement, monitor performance, and resolve customs issues promptly.
• Maintain compliance with Pfizer procedures, GDP/GMP standards, and local regulatory requirements.
• Represent the region in global and regional forums.

Basic Qualifications

• Bachelor’s degree.
• 6–10 years of relevant work experience.
• Strong knowledge of customs compliance operations and processes.
• Direct experience managing customs audits.
• Knowledge of supply chain and logistics.
• Proficiency in spoken and written English.
• Ability to independently manage complex issues and drive solutions with stakeholders and cross-functional teams.

Preferred Qualifications

• Experience in the pharmaceutical or life sciences industry.
• Broad proficiency with Microsoft Outlook, Word, Excel, Visio, and PowerPoint.
• Profound knowledge of SAP or other ERP systems and data analytics tools.
• Additional language skills are beneficial.

Schedule

• Calls outside standard office hours may be required due to the regional scope of the role.

Company Information