Customer Support Specialist
Key Skills for This Role
Full Job Posting
About ARK47 Studio
ARK47 Studio is a Saudi AI app available on the App Store and Google Play.
The app builds business systems from plain-language descriptions, including HR, bookings, online stores, and sales boards.
The Riyadh team serves businesses in Saudi Arabia and beyond.
What you will do
- Answer user questions about ARK47 Studio by chat, phone, and email in Arabic and English.
- Guide new users through the app’s first steps, from sign-up to their first system.
- Log issues with clear steps and pass product problems to the product team.
- Keep help answers up to date with the product team.
- Report weekly on questions received, time to reply, and open issues.
What we need
- Bachelor’s degree or equivalent work experience.
- Based in Riyadh or willing to relocate to Riyadh.
- At least 1 year in customer support or customer service; graduates without this experience who have strong communication skills are also welcome.
- Spoken and written Arabic and English.
- Patient and organized, and comfortable using apps on a phone and laptop.
Pay and terms
- Monthly salary is SAR 7,000–9,500, including basic salary and allowances, depending on experience.
- Full-time, on-site role at the Riyadh office.
- Working days, hours, and annual leave follow Saudi Labour Law.
- Health insurance and GOSI registration are provided as required by Saudi law.
Selection process
- The process includes a 30-minute video call and, for shortlisted candidates, a 30-minute support role-play using a test account.
- The final interview is in Riyadh; interviewed candidates are informed of the result within 30 days.
- Applications are accepted online through the posting until 14 January 2027.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ark47.ai
Junior Market Research Specialist
Riyadh, KSA
ARK47 Studio seeks a junior market research specialist to track competitors and research Saudi businesses and target markets. The role involves sourcing and documenting data, maintaining a reusable research library, and
AI Developer
Riyadh, KSA
ARK47 Studio seeks an AI developer to build and evaluate the LLM-powered features behind its business-systems app. The role includes comparing models, adding output checks, testing code, and reviewing colleagues’ work. A
Public Relations Specialist
Riyadh, KSA
ARK47 Studio is seeking a Riyadh-based Public Relations Specialist to manage media relations, bilingual communications, and coverage reporting. Applicants need 2+ years of relevant experience, excellent Arabic and Englis
IT Support Specialist
Riyadh, KSA
ARK47 Studio is hiring an IT Support Specialist to manage employee devices, accounts, access, and day-to-day technical support in Riyadh. Applicants need a bachelor’s degree or equivalent experience, relevant IT support
Business Analyst
Riyadh, KSA
ARK47 Studio is seeking a Business Analyst to study business processes, translate findings into product requirements, and test new features against real business cases. Candidates need 3+ years in business analysis, requ
Financial Analyst
Riyadh, KSA
ARK47 Studio is seeking a Financial Analyst to support budgeting, forecasting, product-cost analysis, pricing, and management decisions. Applicants need 3+ years in financial analysis or corporate finance, advanced Excel
Accountant
Riyadh, KSA
ARK47 Studio is seeking an Accountant to manage daily transactions, reconciliations, monthly close, VAT returns, and e-invoicing records. Candidates need 2+ years of accounting experience, knowledge of Saudi VAT and e-in
HR and Recruitment Specialist
Riyadh, KSA
ARK47 Studio is seeking an HR and Recruitment Specialist to manage hiring and maintain employee and government HR records. Applicants need 2+ years of Saudi HR or recruitment experience, working knowledge of Saudi Labour
Junior Market Research Specialist
Riyadh, KSA
AI Developer
Riyadh, KSA
Public Relations Specialist
Riyadh, KSA
IT Support Specialist
Riyadh, KSA
Business Analyst
Riyadh, KSA
Financial Analyst
Riyadh, KSA
Accountant
Riyadh, KSA
HR and Recruitment Specialist
Riyadh, KSA