Customer Support Specialist - Freelance AI Trainer
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Key skills for this role
About the Role
Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-.
Key Skills for This Role
Responsibilities
- Design and evaluate fee inquiry and statement clarification scenarios
- Create autopay and payment setup scenarios with deliberate traps
- Build card replacement and fraud claim scenarios
- Author account closure scenarios testing retention offer eligibility logic
- Grade responses on factual accuracy and conversational tone
Requirements
- Pass qualification(s) to join a project
- Ability to design and evaluate customer support scenarios
- Attention to detail and ability to create deliberate traps in scenarios
Full Job Posting
What this opportunity involves
- Design and evaluate fee inquiry and statement clarification scenarios verifying that fee amounts match disclosed schedules and distinguishing descriptor mapping questions from real fraud claims.
- Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient funds policy, wrong draft date, or missing confirmation steps.
- Build card replacement and fraud claim scenarios testing card block urgency, fraud signal recognition, intake information capture, and clean handoff to the disputes team.
- Author account closure scenarios testing retention offer eligibility logic, pending transaction checks, and refusal to extend offers to ineligible customers.
- Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel appropriate register (voice vs. chat), and clarity without over promising.
How it works
- Apply
- Pass qualification(s)
- Join a project
- Complete tasks
- Get paid
Project time expectations
- Tasks are estimated to require around 10 20 hours per week during active phases.
Compensation
- Contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.
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