Customer Support Specialist - Freelance AI Trainer
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Key skills for this role
About the Role
Mindrift is seeking a Customer Support Specialist with a background in customer service, banking, or financial services to work on project-based AI training tasks. You will design and evaluate customer service scenarios, grade responses for accuracy and tone, and help improve AI systems.
Key Skills for This Role
Responsibilities
- Design and evaluate fee inquiry and statement clarification scenarios
- Create autopay and payment setup scenarios with deliberate traps
- Build card replacement and fraud claim scenarios
- Author account closure scenarios testing retention offer eligibility logic
- Grade responses on factual accuracy and conversational tone
Requirements
- Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or related field
- 2+ years of customer service, banking, retail, or financial services experience
- Current or recent experience in customer service & support, or banking & financial roles
- Strong written English (C1+)
- Routing judgment and ability to read policy documents
- QA analyst, call center trainer, or conversation designer background is a strong positive signal
Full Job Posting
Opportunity Overview
- Mindrift connects specialists with project based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.
- Participation is project based, not permanent employment.
What this opportunity involves
- Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor mapping questions from real fraud claims.
- Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient funds policy, wrong draft date, or missing confirmation steps.
- Build card replacement and fraud claim scenarios testing card block urgency, fraud signal recognition, intake information capture, and clean handoff to the disputes team.
- Author account closure scenarios testing retention offer eligibility logic, pending transaction checks, and refusal to extend offers to ineligible customers.
- Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel appropriate register (voice vs. chat), and clarity without over promising.
What we look for
- Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field.
- 2+ years of customer service, banking, retail, or financial services experience.
- Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles.
- Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation.
- QA analyst, call center trainer, or conversation designer background is a strong positive signal.
- Strong written English (C1+).
Compensation
- Contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.
- Compensation varies across projects depending on scope, complexity, and required expertise.
Project time expectations
- Tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.
- This is an estimate, not a guaranteed workload, and applies only while the project is active.
How it works
- Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid
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