Customer Support Specialist
Role Overview
Customer Support Specialist role in the FX and CFDs industry.
Key Skills for This Role
Full Job Posting
Role summary
Customer Support Specialist role in the FX and CFDs industry.
Responsibilities
- Handle customer queries through email, chat, phone, and other channels.
- Manage customer activities and records in the CRM system.
- Assist with account queries, verification, documentation, deposits, withdrawals, and operational matters.
- Monitor accounts, coordinate issue resolution, and escalate complex cases.
- Follow up on pending documents, verification, and account activation.
- Maintain customer confidentiality and follow company policies.
Requirements
- At least 2 years of relevant FX and CFDs experience.
- Previous customer support or customer service experience; FX and CFDs industry experience is preferred.
- Practical CRM and back-office system knowledge; FX Back Office, Sumsub, or equivalent platforms are preferred.
- Understanding of onboarding, KYC/verification, account management, and basic FX/CFD operations.
- Good written and verbal English; communication, customer handling, problem-solving, teamwork, and attention to detail are required.
Pay
- AED 4,000–5,000 per month.
Work location
- Work location is in person.
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