Customer Support & Sales Coordinator
Role Overview
Support customer communication and service, assist with sales, and contribute to daily office operations.
Key Skills for This Role
Full Job Posting
Role overview
Support customer communication and service, assist with sales, and contribute to daily office operations.
Responsibilities
- Respond to customer calls and inquiries and monitor emails and other communication channels.
- Provide initial support and help customers use company services and systems.
- Track customer requests and feedback and coordinate with relevant teams.
- Explain company services and solutions to customers.
- Introduce company services to potential customers and follow up with interested prospects.
- Arrange meetings and presentations and conduct demonstrations as needed.
- Visit customers as needed and welcome customers and visitors at company headquarters.
- Organize and follow up on daily office tasks.
- Record customer data, inquiries, and requests and maintain communication with current and potential customers.
Requirements and preferred qualifications
- Excellent customer communication skills and the ability to explain clearly and confidently.
- Proficiency with computers and Microsoft Office; ability to learn systems and software quickly.
- Good organization, follow-up, and problem-solving skills.
- Good English proficiency and interest or skills in sales and customer relationship development.
- A valid driving license is preferred.
- Previous customer service, sales, or technical support experience is preferred.
- Technology or service company experience is an additional advantage.
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