Customer Support Representative

Location and schedule

• The role is listed for Bonnyville or Lloydminster, Alberta.
• The stated schedule is Monday to Friday, 8 a.m. to 5 p.m.
• The role involves travel and representation at local community events.

Compensation and benefits

• Starting pay is $3,221.97 bi-weekly.
• Benefits include paid vacation, personal days, share purchase plan, charitable donation matching, pension, flexible benefits, and an employee and family wellness program.

About the role

What you will do

• Build relationships with customers and community stakeholders and understand customer service needs.
• Respond to billing, damage claim, rate, reliability, outage, and retailer-related concerns; coordinate issue resolution and customer updates.
• Liaise with local boards and internal teams, and maintain knowledge of relevant contracts, policies, procedures, and terms.
• Represent ATCO at local events and support community investment activities and associated budgets.
• Identify prospective customers, support business development, and connect customers with ATCO services and solutions.
• Support customer-focused programs and communications, gather market intelligence, and present ATCO products and services.
• Share customer insights to promote a strong customer service culture and ensure customer and sales-cycle activities follow ATCO policies.

What you bring

• A technical diploma, business diploma, or related educational credential; equivalent post-secondary education and relevant experience may be considered.
• One to three years of electricity-industry and customer-service experience, or an equivalent combination of education and relevant experience.
• A valid Class 5 driver's licence; ability and willingness to travel; availability for occasional meetings outside regular hours.
• Strong customer service, problem-solving, conflict-management, communication, interpersonal, presentation, negotiation, business, and analytical skills.
• Knowledge of customer engagement practices, basic utility financial concepts, and proficiency with Microsoft Office.
• Familiarity with electric distribution facilities; initiative, sound judgment, and a collaborative approach.

About ATCO