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Accommodations Manager

ATCO
British Columbia, CAN
Full-time
Manager · 4–6 years experience
Onsite
CAD 80000-90000 / year
Discovered 5 days ago
excel

Full Job Posting

Responsibilities

  • Provide leadership, supervision, training, coaching and support to all Housekeepers and Janitors.
  • Manage the guest reservation, check-in/out, and occupancy reporting process
  • Interact with the client and guests on daily basis in a professional manner
  • Working in conjunction with the Head Housekeeper, delegate tasks and assign workloads effectively to all Housekeepers and Janitors, and ensure that Housekeepers and Janitor duties are completed in a timely and efficient manner
  • Review and monitor daily schedules to ensure effective coverage for workload completion
  • Conduct daily detailed inspections of guest rooms, public areas, and exterior areas of the lodge for cleanliness and adherence to standards
  • Ensure compliance with the ATCO standards, including Health, Safety and Environment standards and regulations
  • Conduct effective daily ToolBox Safety meetings that reflect relevant housekeeping safety topics, and emphasizes the goals of worker safety
  • Assist Lodge Managers in evaluating employee performance by providing clear and factual performance feedback
  • Control the performance management process to ensure that all operations are completed as per the contract and according to set standards, including a Monthly Quality Audit
  • Assists the manager and directs a multi-disciplined support team supporting the needs of the customer at the Lodge
  • Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge
  • Maintains situational awareness of all tasks, staff, and resources
  • Assists the Manager with the timely preparation and submission of all internal and external reports and returns
  • Ensures effective orientation, training, coaching and rotation scheduling
  • Assists in the evaluation and development of policies, procedures, and processes to enhance the delivery of services at the Lodge
  • Participates in the development of pricing and promotional strategies
  • Assists managing the budgets and monitor revenues and expenses
  • Resolves customer complaints
  • Other duties as assigned

Qualifications

  • A University Degree, College Diploma in Hotel/Accommodation Management or other related disciplines would be considered an asset
  • A minimum of 4-6 years’ experience of management within the accommodation industry
  • A detail-oriented leader with proven management, communication, and analytical skills
  • Proficiency in Excel is required
  • Strong problem-solving skills combined with a creative spirit, and a highly inquisitive approach
  • A firm commitment to safety, quality, and customer satisfaction
  • A self-starter with above average experience/knowledge in team building, and relationship building in a cross-cultural environment
  • This position has been identified as safety sensitive and will require successful completion and passing of a pre-employment alcohol & drug test and criminal record check.
  • We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.
  • Collection, use, and retention of personal information will be in accordance with ATCO Group privacy policies and practices.
  • By submitting your resume and personal information to the ATCO Group of Companies, and/or participating in a personal interview, you acknowledge and consent to the collection, use and disclosure of your personal information by the ATCO Group of Companies to determine your suitability for employment opportunities within the ATCO Group of Companies.

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