Advisor, Customer Care

Who you are:

• You love the excitement of a fast-paced environment and thrive under pressure.
• You are a great listener and can make each customer feel special.
• You are incredibly detail-oriented, which is just what we like.
• You think quickly on your toes and trust your judgement.
• You understand the environment we’re building here at ATCO Energy and naturally bring that feel-good vibe with you to the office.
• High School Diploma or equivalent is required
• Customer service experience, customer contact center experience is required
• 1 year of sales experience, in-bound or outbound required
• Excellent command of the English language: Oral and written
• Experience with Talkdesk and/or Salesforce is an asset
• Strong knowledge of PCs and strong keyboarding skills (min 40 wpm)
• Proficient in Microsoft Suite applications
• Available to work during hours of operation that span 6 days/week and flexible to move shifts
• Comfortable with social media, smartphones, online tools and mobile apps
• Why Join ATCO Energy?
• If you’re not yet convinced that working at ATCO Energy could be the smartest decision you ever made, we also offer
• Competitive compensation, pension matching, and employee share options.
• Volunteering (during work hours) program and charitable donation matching.
• Hybrid work schedule, meeting-free Fridays, and Work from Anywhere August!
• Well-Being @ATCO Health & Wellness Program!
• Wellness and psychologist coverage up to $3,000 per person
• Fertility Drugs & Treatment Benefits
• Adoption benefits
• Flexible public holidays
• Your birthday off
• So much more!
• Benefits eligibility may vary depending on full-time, part-time, or casual status
• For next steps in the recruitment process please complete the assessment after your application using the link attached.
• This role is located at the Customer Care Centre in Calgary, Alberta.
• Salary for full-time employees is $49,000 but that’s just the beginning! There’s a lot of room for progression.