Customer Support Executive

About This Role

We are looking for a Customer Support Executive who is passionate about delivering excellent service and building strong relationships with our Independent Distributors (IDs) and customers. In this role, you will be the first point of contact for inquiries, troubleshooting, and product support, while gaining exposure to international operations across multiple regions. If you enjoy problem-solving, engaging with people, and working in a dynamic environment, this role is for you.

Key Responsibilities:

Customer Service

• Assist walk-in customers with product information, demonstrations, warranties, and replacements.
• Handle inbound/outbound calls and respond to inquiries via email, CRM, live chat, and face-to-face.
• Conduct welcome calls for new IDs and guide them through account setup.
• Promote products and incentive campaigns through telemarketing and customer engagement.
• Liaise with regional offices and departments (Logistics, Finance, IT, Compliance) to resolve issues related to commissions, genealogy, shipments, and system access.
• Support local and international events, including expos and training sessions.

Customer Requests & Case Handling

• Log, track, and follow up on customer requests and complaints.
• Offer solutions or alternatives to refund requests (e.g., product exchange).
• Perform verification checks (KYC, call verification, document validation) as required.
• Keep customers informed on progress and ensure timely resolution.

Reporting & Support

• Prepare and submit monthly performance reports.
• Deliver product training to IRs to build knowledge and confidence.
• Assist with ad-hoc tasks such as translations, proofreading, and after-sales service.

Skills & Requirements

• Minimum 2 years in Contract Centre/Customer Service field
• Strong communication skills (written and verbal) with a customer-first mindset.
• Ability to work effectively in a fast-paced, multicultural environment.
• Problem-solving skills with a focus on accuracy and efficiency.
• Flexibility to work on shifts, weekends, and public holidays.
• Required: Fluent in English (spoken and written).
• Preferred/Additional: Native-level fluency (spoken and written) in Arabic, French, Russian, or other foreign languages relevant to business needs.

Why Join Us?

• Be part of a global company with opportunities to collaborate across multiple regions.
• Gain valuable exposure to international customer service practices .
• Enjoy a dynamic and supportive team culture that values growth and learning.
• Contribute directly to customer satisfaction and business success.

If you are enthusiastic about delivering outstanding customer experiences and want to grow your career in a global environment, we’d love to hear from you.