Customer Support Executive
Skills
About This Role
Overview
We are looking for a
Customer Support Executive
who is passionate about delivering excellent service and building strong relationships with our Independent Distributors (IDs) and customers.
In this role, you will be the first point of contact for inquiries, troubleshooting, and product support, while gaining exposure to international operations across multiple regions.
If you enjoy problem-solving, engaging with people, and working in a dynamic environment, this role is for you.
Customer Service
- Assist walk-in customers with product information, demonstrations, warranties, and replacements.
- Handle inbound/outbound calls and respond to inquiries via email, CRM, live chat, and face-to-face.
- Conduct welcome calls for new IDs and guide them through account setup.
- Promote products and incentive campaigns through telemarketing and customer engagement.
- Liaise with regional offices and departments (Logistics, Finance, IT, Compliance) to resolve issues related to commissions, genealogy, shipments, and system access.
- Support local and international events, including expos and training sessions.
Customer Requests & Case Handling
- Log, track, and follow up on customer requests and complaints.
- Offer solutions or alternatives to refund requests (e.g., product exchange).
- Perform verification checks (KYC, call verification, document validation) as required.
- Keep customers informed on progress and ensure timely resolution.
Reporting & Support
- Prepare and submit monthly performance reports.
- Deliver product training to IRs to build knowledge and confidence.
- Assist with ad-hoc tasks such as translations, proofreading, and after-sales service.
Skills & Requirements
- Minimum 2 years in Contract Centre/Customer Service field
- Strong communication skills (written and verbal) with a customer-first mindset.
- Ability to work effectively in a fast-paced, multicultural environment.
- Problem-solving skills with a focus on accuracy and efficiency.
- Flexibility to work on shifts, weekends, and public holidays.
- Required: Fluent in English (spoken and written).
- Preferred/Additional: Native-level fluency (spoken and written) in Arabic, French, Russian, or other foreign languages relevant to business needs.
Why Join Us?
- Be part of a
- global company
- with opportunities to collaborate across multiple regions.
- Gain valuable exposure to
- international customer service practices
- .
- Enjoy a
- dynamic and supportive team culture
- that values growth and learning.
- Contribute directly to customer satisfaction and business success.
- *If you are enthusiastic about delivering outstanding customer experiences and want to grow your career in a global environment, we’d love to hear from you.*
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Support Specialist
ADIB - Abu Dhabi Islamic Bank · Dubai
Role: Customer Support Specialist Location: BR-Al Barsha Branch, Dubai Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all
Skills
Ecommerce Customer Support
ACCEL HUMAN RESOURCE CONSULTANTS · Dubai
🚀 We’re Hiring: Ecommerce Customer Support Executive (D2C) Are you passionate about delivering exceptional customer experiences in ecommerce? We are looking for a dynamic Ecommerce Customer Support Executive to manage c
Skills
Customer Support Specialist - Autonomous Vehicles team
Uber · Dubai
About The Role At Uber, we're building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid
Skills
Customer Support Specialist
Fortis · Dubai
Fortis is building modern financial infrastructure for businesses, focused on reliability, speed, and exceptional customer experience. As we scale, Technical Support plays a critical role in ensuring platform stability,
Skills
Customer Support Specialist - Autonomous Vehicles Team
TALENTMATE · Dubai
Job Description About The Role At Uber, were building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is
Skills
Customer Support (Arabic) | Remote
RecruitLytics Hire · Abu Dhabi
Customer Support Specialist (Arabic) | Remote We are seeking a Customer Support Specialist (Arabic-speaking) to join our remote team and provide high-quality support to our Arabic-speaking customers. This fully remote ro
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · Sharjah
Provide professional customer support through various channels, resolve inquiries, maintain records, and enhance customer satisfaction in a remote environment.
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · United Arab Emirates
Provide prompt customer support through various channels, resolve issues, maintain records, and enhance customer experience with strong communication and problem-solving skills.
Skills
Remote Customer Support Specialist
Client of Pulse Media NL · Dubai
Provide customer support through various channels, resolve issues, maintain records, and enhance customer experience while utilizing CRM tools and communication skills.
Skills
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required