Customer Support Executive
Role Overview
Coordinates equipment breakdown and replacement activities across the UAE and Northern Emirates.
Supports customer satisfaction and minimizes equipment downtime through responsive communication and coordination with customers, yard, logistics and operations teams.
Key Skills for This Role
Full Job Posting
Role overview
Coordinates equipment breakdown and replacement activities across the UAE and Northern Emirates.
Supports customer satisfaction and minimizes equipment downtime through responsive communication and coordination with customers, yard, logistics and operations teams.
Key tasks and results
- Schedule and coordinate breakdowns and replacements across multiple locations.
- Manage customer communication, email coordination, replacements and follow-ups.
- Track high-risk machines and conduct proactive inspections to reduce client-side breakdowns.
- Log breakdown details promptly and meet defined response times.
- Ensure tools, spare parts and manuals are available before breakdown attendance to improve first-time fixes.
- Coordinate with customers, yard, logistics and operations teams; work with ERP and documentation.
Education and skills
- Required educational qualification is listed as Graduate, ITI, diploma or BTech; the source does not clarify the alternatives.
- Skills include breakdown and replacement coordination, customer communication, email management and multi-location scheduling.
- Requires interdepartmental coordination, follow-up discipline, issue tracking, basic logistics and operations knowledge, and problem-solving under time pressure.
Pay
- Pay starts at AED 2,250 per month.
Work location
- Work location is in person.
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