Customer Success Manager
Key Skills for This Role
Full Job Posting
Basic qualifications
- 5+ years in B2B operations, customer success, account management, or retail/food management.
- Bachelor’s degree in Business, Finance, Economics, or equivalent practical experience.
- Comfortable working with operational and commercial metrics to drive decisions and deliver measurable outcomes.
- Track record of optimising end-to-end customer journeys to improve delivery reliability and merchant experience.
- Ability to discuss APIs, system integrations, and implementation dependencies with technical teams.
- Strong cross-functional influencer, adept at collaborating with local and global teams without direct authority.
Preferred qualifications
- Experience managing enterprise/multi-site restaurant, retail, or e-commerce partnerships across ANZ.
- Background in last-mile logistics, on-demand delivery, marketplaces, or restaurant tech.
- Hands-on data querying skills to support analysis and decision-making.
- Strong presentation skills with experience leading business reviews and presenting to senior executives.
Responsibilities
- Partner relationship management: Build long-term relationships with restaurant decision-makers across Australia and New Zealand, maintaining active account plans and leading business reviews with local and global stakeholders.
- Launch and integration management: Lead merchant onboarding and store rollouts by coordinating technical readiness, testing, and operational enablement with product and engineering teams.
- Performance and insights: Monitor key delivery and financial metrics using merchant dashboards, pinpointing performance gaps to deliver clear, actionable recommendations to partners and leadership.
- Growth and account planning: Collaborate with merchants to increase direct delivery volume, co-creating joint growth plans and supporting account executives during contract discussions.
- Cross-functional execution: Coordinate issue resolution across regional and global functions, surfacing recurring product or process gaps to drive ongoing improvements.
About Uber
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Uber
Account Executive, Mid Market, U4B (Sales Plan)
London, GBR
About the role and team Uber for Business (U4B) is rapidly expanding and is positioned for global scale. As a Mid-Market Account Executive, you are on the front lines of this expansion, tasked with building an Uber commu
Consumer Partnerships Manager, UberOne
Sydney, AUS
About the role and team Uber One is our membership program. It brings together savings and benefits across Rides, Eats, Grocery and Retail, and a growing set of external partners. Partnerships are a big part of what make
Associate Customer Success Manager, Enterprise Strategic (Annual Plan)
London, GBR
About the role and team Working as a Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the messy, high-stakes operational realities our largest partners face every d
Account Executive, Mid Market, U4B (Sales Plan)
London, GBR
Consumer Partnerships Manager, UberOne
Sydney, AUS
Associate Customer Success Manager, Enterprise Strategic (Annual Plan)
London, GBR
Senior Strategic Operations Manager, GDP
New York City, USA
Manager, Account Management (Annual Plan)
London, GBR
Software Engineer II - FE
Bengaluru, IND
Senior Strategic Operations Manager, GDP
New York City, USA
Marketing Manager
Sydney, AUS