Customer Success Manager

Puzzler, part of DC Thomson, is looking for a commercially minded and data-driven Customer Success Manager to help shape the future growth of one of the UK's most loved puzzle brands.

Puzzler already has an established portfolio of B2B customers generating more than £1m in annual revenue, alongside a growing digital audience of puzzle enthusiasts.

We're looking for someone who can combine strong relationship-building skills with a passion for data and customer insight to unlock the next phase of growth.

This is a unique opportunity for someone who loves building relationships, uncovering insights from data, and seeing the direct impact of their work.

You'll spend your time talking to clients, understanding what drives customer engagement, and using evidence and experimentation to turn great ideas into measurable results.

Working across both our B2B and B2C audiences, you'll help partners get maximum value from our products while identifying opportunities to grow engagement, retention and revenue.

Whether you're analysing customer behaviour, marketing a new product feature, or having a conversation with a client about their goals, you'll play a pivotal role in helping Puzzler continue to evolve and thrive in the digital world.

With more than 50 years of heritage, Puzzler creates puzzles enjoyed by millions through newspapers, magazines, websites and apps.

It's a fun, creative business with ambitious growth plans – and this new role will be right at the heart of them.

Outcomes the role should drive

• Ensure B2B clients achieve their goals and can demonstrate clear ROI from Puzzler products.

• Deliver increased B2B client retention and lifetime value.

• Drive increased engagement and growth among our B2C digital audiences.