Customer Success Manager (Lifestyle & Corporate Services)

Overview

Customer Success Manager

Location

Salary

Requirements

• **Proven experience in Customer Success, Account Management, Client Services, Relationship Management, Employee Engagement, or a similar customer-facing role.**
• **Experience managing corporate clients and multiple stakeholder groups.**
• **Strong relationship-building skills with the ability to influence and engage stakeholders at all levels.**
• **Excellent communication, presentation, and interpersonal skills.**
• **Strong problem-solving abilities with a proactive and solution-oriented mindset.**
• **Ability to think creatively and adapt engagement strategies to suit different client cultures and environments.**
• **Comfortable working across Sales, Marketing, Product, and HR functions.**
• **Highly organised with excellent project coordination and time management skills.**
• **Strong commercial awareness and customer-centric mindset.**
• **UAE market knowledge, including familiarity with lifestyle, wellness, fitness, dining, and entertainment offerings.**
• **UAE Driving Licence preferred.**

Key Responsibilities

• Take ownership of corporate client relationships following the handover from the Director of Corporate Sales.
• Build trusted relationships with stakeholders at varying levels of seniority, including CHROs, HR Directors, People & Culture leaders, Office Managers, and Employee Engagement teams.
• Act as a strategic partner to client contacts, helping them demonstrate the value and success of the platform internally and positioning them as champions of the programme within their organisation.
• Manage a portfolio of large corporate clients, ensuring high levels of customer satisfaction, engagement, retention, and account growth.
• Lead the onboarding process for new corporate clients, ensuring a seamless and successful launch experience.
• Conduct discovery sessions with clients to understand existing employee benefits, engagement initiatives, and workforce preferences.
• Develop and execute employee activation strategies to drive app downloads, platform engagement, and ongoing usage.
• Coordinate launch events, roadshows, employee engagement activities, workshops, and promotional campaigns in collaboration with internal marketing and events teams.
• Gather employee and client feedback, providing valuable insights to internal teams regarding user preferences, behaviours, and future partnership opportunities.
• Support clients with usage reporting, engagement metrics, and ROI discussions, enabling them to showcase the platform's impact to senior leadership.
• Collaborate with Product, Partnerships, Marketing, and Sales teams to ensure client needs are addressed and opportunities are maximised.
• Identify opportunities for cross-collaboration between clients and additional value-added initiatives within the platform ecosystem.
• Serve as the primary point of contact for customer escalations and ongoing relationship management.
• Maintain strong knowledge of the UAE lifestyle, wellness, fitness, dining, retail, and entertainment landscape.

About the Role