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Customer Success Manager – Informatica Implementation Experience (CDI / Data Governance/ MDM)

Salesforce
Bengaluru, IND
Full-time
Manager · 8+ years experience
Onsite
Discovered 1 weeks ago
salesforce

Full Job Posting

What you’ll do

  • Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — across global enterprise accounts
  • Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes
  • Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) with customers across multiple time zones
  • Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
  • Act as the voice of the customer — channeling feedback to Product and Partnership teams to influence the Informatica roadmap
  • Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
  • Flexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed
  • Collaborate with global CSM teams and contribute to the worldwide CSM community of practice
  • What we’re looking for:
  • 8+ years of experience in data management, with hands-on implementation or presales experience in ETL / data integration, Data Governance, and Master Data Management (MDM)
  • Proven track record of delivering or architecting enterprise data solutions, including data pipelines, data quality, governance frameworks and master data programs
  • Knowledge of Informatica products (IDMC/IICS, PowerCenter, Cloud Data Governance & Catalog, MDM, Data Quality) is a strong plus
  • Familiarity with generative AI and AI agents, and the ability to apply them responsibly in customer engagements
  • Experience in a customer-facing role (solution consulting, presales, implementation lead or customer success), with the ability to run workshops, solution demos and executive business reviews (EBRs)
  • Proven ability to build trusted relationships with technical and executive stakeholders at global enterprise accounts
  • Excellent English communication skills, written and verbal, with the confidence to present to international stakeholders
  • Must be willing to work US shift hours to support customers in the Americas
  • Experience with global enterprise customers in BFSI, manufacturing, retail, healthcare or IT/ITeS is highly valued
  • Familiarity with Salesforce CRM or Salesforce certifications (including AI-related ones) is a plus
  • Working Hours:
  • This role is based out of our Bangalore, India office
  • Candidates must be flexible to work in AMER Shift - Night shift role.
  • Unleash Your Potential
  • When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Qualifications

  • 8+ years of experience in data management, with hands-on implementation or presales experience in ETL / data integration, Data Governance, and Master Data Management (MDM)
  • Proven track record of delivering or architecting enterprise data solutions, including data pipelines, data quality, governance frameworks and master data programs
  • Knowledge of Informatica products (IDMC/IICS, PowerCenter, Cloud Data Governance & Catalog, MDM, Data Quality) is a strong plus
  • Familiarity with generative AI and AI agents, and the ability to apply them responsibly in customer engagements
  • Experience in a customer-facing role (solution consulting, presales, implementation lead or customer success), with the ability to run workshops, solution demos and executive business reviews (EBRs)
  • Proven ability to build trusted relationships with technical and executive stakeholders at global enterprise accounts
  • Excellent English communication skills, written and verbal, with the confidence to present to international stakeholders
  • Must be willing to work US shift hours to support customers in the Americas
  • Experience with global enterprise customers in BFSI, manufacturing, retail, healthcare or IT/ITeS is highly valued
  • This role is based out of our Bangalore, India office
  • Candidates must be flexible to work in AMER Shift - Night shift role.
  • Unleash Your Potential
  • When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
  • Accommodations
  • If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
  • Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
  • Posting Statement
  • Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Preferred Qualifications

  • Familiarity with Salesforce CRM or Salesforce certifications (including AI-related ones) is a plus

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