Customer Success Manager - Freelance Consultancy
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Key skills for this role
About the Role
Manage sponsor deliverables, coordinate teams, ensure communication, and maintain timelines while demonstrating strong communication, organization, attention to detail, and risk.
Key Skills for This Role
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What you will do
As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship.
This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
Key Responsibilities
- Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
- Provide sponsors with a detailed overview of the deliverables and timeline
- Set up and maintain a centralized tracker to monitor the progress of deliverables
- Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
- Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and CSG standards
- Regularly update sponsors on the status of their deliverables, including any challenges or delays.
- Establish regular check-ins to discuss the progress or any adjustments
- Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
- Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
- Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility
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