Customer Success Manager - Emirates

Why Join

Key Responsibilities

• Accelerate the customer’s value realization of Check Point’s products & services
• Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Exec and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Qualifications

• A customer-first approach
• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
• Fluent English and excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel abroad from time to time
• What will you get in return?
• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people
• We're committed to fostering a diverse team of individuals.
• If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply.
• Your unique perspective might just challenge our preconceptions about who belongs in this role.