Customer Success Manager
Skills
About This Role
About The Role & Team
IDC is seeking a Customer Success Manager to join our team.
In this role, you will manage 15-25 accounts in close partnership with a Sales Account Director.
As the primary point of contact post-sale, you will lead client engagement, ensuring a seamless experience and measurable value from IDC’s services.
You will also serve as the bridge between the client and IDC's internal teams, feeding critical insights back to Sales, Analysts, and Product to deepen engagement and identify opportunities for growth and expansion.
While this role is not open at this time , we are actively identifying and engaging with high-quality Customer Success Manager candidates in anticipation of future openings.
This posting allows us to get to know potential talent, understand the market, and move quickly when timing aligns.
Candidates who apply may be contacted for an exploratory conversation or kept in mind for upcoming opportunities.
What You’ll Do
- Client Relationship Management: Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor. Navigate complex organizations to expand IDC’s reach, engage senior stakeholders, and ensure expectations are consistently met in collaboration with digital support, onboarding teams, and through the entire client lifecycle.
- Onboarding and Training: Guide new clients through a structured onboarding journey in partnership with IDC’s onboarding team, ensuring they are fully enabled, effectively trained, and aligned to clear success outcomes from the start.
- Customer Advocacy: Represent the customer’s perspective internally by capturing feedback and collaborating with product, research, and services teams to shape enhancements that strengthen client value.
- Proactive Support: Monitor client engagement and usage trends to anticipate challenges, address risks before they escalate, and align IDC resources to client priorities in ways that unlock measurable value.
- Renewals and Expansion: Partner with Sales Account Directors on renewal cycles, supporting with success planning, documented client maps, and ROI demonstration. Ensure key contacts and stakeholders are identified, engaged, and aligned to IDC’s value, while collaborating with Sales to uncover and shape expansion opportunities.
What You Bring
- Minimum of 3-5 years of experience in customer success, account management, or a related field, preferably in the IT industry
- Bachelor’s Degree is preferred or equivalent experience
- Customer Understanding: Ability to understand key customer personas and needs from IT Suppliers
- Communication: Excellent verbal and written communication skills, with the ability to build rapport and trust with clients and internal stakeholders
- Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs
- Team Player: Ability to work collaboratively with cross-functional teams, including sales, product development, and support
- Knowledge of Salesforce and Microsoft 365
- Knowledge of tools like Gainsight or ChurnZero is preferred
Why This Role Stands Out
At IDC, your work helps shape how the world understands technology and where it goes next.
You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success.
As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions.
Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact.
With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance.
Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day.
It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons.
Employment eligibility verification required.
We participate in E-Verify.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Customer Success Manager (APAC)
UptimeAI Inc. · Dubai
Customer Success Manager – Oman (Muscat) About Uptime AI Job Description - Customer Success Manager Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimi
Skills
Customer Success Team Lead
LexisNexis Legal & Professional · Dubai
Drive post-sales strategy, manage customer success teams, enhance revenue growth, and implement operational frameworks while ensuring customer satisfaction and engagement.
Skills
Customer Success Manager (APAC)
UptimeAI · Dubai
Customer Success Manager – Oman (Muscat) Job Description - Customer Success Manager About Uptime AI Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimi
Skills
Customer Success Manager Middle East
Aikido Security · Dubai
Job Description 🌍 We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a ca
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager Middle East
Aikido Security · Abu Dhabi
🌍 We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We bui
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager Middle East
Aikido Security · Dubai
We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager GCC
TALENTMATE · Dubai
Job Description Please Note: This role will require you to work in the UAE, and will consist of 50% travel. Who Are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from document
Skills
3 days ago
Apply Now↗Apply Now ↗Customer Success Manager Creative Projects
TALENTMATE · Dubai
Job Description We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer
Skills
3 days ago
Apply Now↗Apply Now ↗Senior Customer Success Manager - UAE
TALENTMATE · Dubai
Job Description About Us At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, admi
Skills
3 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required