oracle
Customer Success Manager (CSM)
DNV
Houston, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 115000-165000 yearly / year
Discovered 4 weeks ago
eTRACK+CRM
Key Skills for This Role
eTRACK+CRM
Full Job Posting
Responsibilities
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
- **Benefits vary based on position, tenure, location, and employee election**
- For California, Connecticut, Illinois, Maine, Massachusetts, New Jersey, New York, Virginia and Washington: “DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. For the states of California, Connecticut, Illinois, Maine, Massachusetts, New Jersey, New York, Virginia and Washington only, the starting pay range for this role is $115,000 - $165,000.”
- DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([email protected]). Information received relating to accommodation will be addressed confidentially. For more information https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Qualifications
- You are commercially accountable, customer-centered, and comfortable owning retention, growth, and forecast outcomes. You communicate candidly, address difficult issues directly, and build credibility with utility business, operational, technical, procurement, and executive stakeholders.
- You are curious about utility operations, disciplined in preparation and follow-through, and able to move customer conversations from platform features and activities to measurable outcomes and decisions. You work effectively across a matrixed organization, mobilize the right contributors, clarify ownership, and operate autonomously when required.
- What Is Required
- Bachelor’s degree in business, engineering, energy, information systems, or a related field, or equivalent relevant experience.
- 5+ years of recent experience in customer success, account management, enterprise software, utility consulting, or a comparable customer-facing commercial role.
- Demonstrated experience managing complex renewals, retention, and expansion within existing enterprise accounts.
- Experience developing account plans, managing commercial risk, and producing revenue or renewal forecasts.
- Ability to translate customer priorities and operational challenges into measurable solution value and an actionable commercial path.
- Ability to engage utility business, operational, technical, procurement, and executive stakeholders.
- Strong commercial judgment, organization, preparation, documentation, and follow-through.
- Ability to operate autonomously while leading work across a matrixed, cross-functional organization.
- Willingness and ability to travel approximately 30% of the time for customer and team engagement.
- Valid driver’s license and the ability to rent and drive a car and travel on public conveyances when required.
- Ability to transport personal luggage during multi-day business travel and work for extended periods at a computer.
- Strong written and verbal English communication skills.
- We conduct pre-employment drug and background screening
- What Is Preferred
- Working knowledge of the North American utility market and at least one relevant area, such as energy efficiency, demand-side management, distributed energy resources, or distributed generation interconnection.
- Experience with utility program-management, workflow, customer relationship management, tracking, reporting, or interconnection software.
- Experience managing SaaS ARR, NRR, renewal forecasts, customer health, and expansion pipeline.
- Knowledge of utility procurement, contracting, regulatory commitments, and multi-stakeholder buying processes.
- Experience leading executive business reviews, value reviews, adoption plans, or customer recovery plans.
- Experience with eTRACK+ or a comparable utility program-administration or workflow platform.
- Experience using CRM and commercial-planning tools to manage accounts, renewals, opportunities, risks, and forecasts.
- Experience using AI-enabled tools responsibly to support account research, customer insights, forecasting, communication, or commercial productivity.
- *Immigration-related employment benefits, for example visa sponsorship, are not available for this position*
About DNV
Renewable Energy15000 employeesFounded 1864
Global independent expert in assurance and risk management.
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