Customer Success Manager

As a Customer Success Manager, you will own a portfolio of CBTS enterprise accounts. You will drive adoption, satisfaction, and growth through proactive engagement. You will guide clients to realize value from their CBTS solutions and shape retention strategies aligned to their business objectives.

Serve as the primary post-sale point of contact and trusted advisor for your enterprise clients

Develop and execute tailored success plans that align CBTS solutions to client KPIs and drive measurable business outcomes

Lead regular cadence calls, executive business reviews (EBRs), and on-site visits to assess satisfaction, demonstrate value, and deepen relationships

Monitor account health dashboards, identify risk indicators early, and carry out mitigation plans with Sales and Support

Drive net revenue retention by identifying expansion opportunities and partnering with Account Executives on upsell and cross-sell within established accounts

Coordinate cross-functional resolution of escalated service issues, acting as the client's advocate within CBTS

Keep CRM records accurate and current, including interaction logs, renewal milestones, and opportunity pipeline data

Bachelor's degree in Business, Communications, or Information Technology, or an MBA/Master's degree

5+ years of relevant experience

• A broad, in-demand technology portfolio that opens doors across industries.

• Comprehensive benefits, professional development, and a collaborative, high-achiever sales culture.

$55,000-86,000 Base not including commission

The compensation range in this posting reflects the Company’s good‑faith estimate at the time of publication. The applicable base pay range for any individual will be determined based on the candidate’s designated primary work location as well as factors including role scope and responsibilities, required qualifications, and the individual’s experience, education, skills, knowledge, and performance. Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales‑based variable compensation in accordance with applicable plans and role requirements.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.