Customer Success Manager

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.

Building & maintaining strong client relationships with a portfolio of business customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.

Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required

Contributing to revenue growth by upselling/uplifting client contracts

Negotiating contract renewals and expansion proposals

Identifying further use cases to increase value and liaise regularly to develop strategies

Work towards weekly KPI’s and monthly targets; both individually and as a team.

At least 2-3 years of experience within a Account Management or Customer Success role.

Experience in using CRM systems

A confident personality/Great Communication Skills

Experience interacting with Director Level individuals

Strategic thinker with problem solving skills

Confident & Tenacious

Self-Starter with a passion for delivering & meeting targets

Strong negotiating skills

This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!