Customer Success Director
Skills
About This Role
About The Team
Our MENAT Account Management team partners with clients across industries to ensure strategic alignment and governance that drive their corporate objectives.
We work closely with customers at every level of their organization, building strong relationships and delivering value through face-to-face engagement and deep understanding of their workflows, challenges, and goals.
About The Role
As a
Director
, you’ll lead a high-performing team responsible for revenue growth, account strategy, and customer satisfaction across our full portfolio of solutions.
You’ll coach and inspire your team, develop account strategies, and build C-level relationships to expand use cases and drive business impact.
This role requires a data-driven leader who thrives on collaboration, innovation, and exceeding objectives.
Key Responsibilities
- Achieve revenue targets and ensure zero attrition across the book of business.
- Drive growth by identifying new use cases and expanding solutions through cross-sell and upsell opportunities.
- Attract, retain, and develop a high-performing sales team, providing ongoing coaching and support.
- Implement MEDDPICC and execute against best-practice frameworks to optimize performance.
- Lead account strategies and governance to ensure alignment with client objectives.
- Deploy resources strategically to maximize market impact and deliver results.
- Enhance customer and employee satisfaction, engagement, and loyalty, measured through NPS.
- Develop a deep understanding of customer workflows, market trends, opportunities, and threats.
- Champion customer advocacy through events, case studies, and testimonials.
Qualifications
- 3+ years of leadership experience in fast-paced sales within technology and SaaS.
- Expertise in AML, Fraud, and Financial Crime Compliance.
- Directed Enterprise and Mid-Tier account strategies while actively contributing to sales performance.
- Skilled in MEDDPICC coaching and methodologies like GROW and Situational Leadership.
- Proven record of driving growth and exceeding business objectives in complex organizations.
- Experience building and managing C-level relationships.
- Strong track record in leading teams using value-based, customer-centric methodologies.
- Ability to hire, develop high-performing talent, and manage underperformance.
- Advocate for diversity, succession planning, and talent management to enhance customer outcomes.
Benefits
- We know that your well-being and happiness are key to a long and successful career.
- These are some of the benefits we are delighted to offer:
- Competitive Bonus
- 25 days paid annual Leaves
About The Business
LexisNexis Risk Solutions is the essential partner across Financial Crime Compliance, Fraud & Identity and Payments.
Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
We know your well-being and happiness are key to a long and successful career.
We are delighted to offer country specific benefits.
Click here to access benefits specific to your location.
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